Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect items.
Cleanliness
Some customers noted that the dining area was clean and well-maintained, while others experienced dirty tables and unsanitary conditions.
Customer Experience
A mix of positive and negative experiences were reported, with some praising friendly staff and quick service, while others faced rude employees and lack of attention to orders.
ZM
Z Mcco
Feb 16, 2026
1.0
Somebody need to get that old man from the front dealing with customers because he is not good at it! Thank you kindly.
MO
Matthew Osborne
Feb 1, 2026
2.0
My curbside mobile order included a happy meal for my daughter, I double checked my receipt on the bag and in the app, it was on there. I called the store and it immediately went to voicemail. I drove back and the doors were locked and again no one answered the phone. The only way to speak to an employee was to wait in the full on both sides drive thru. Even the mobile app said to contact the store to resolve the issue with no proper way to speak to an employee. Yall need to get your shit together.
RF
Ryan Foster
Jan 23, 2026
5.0
Stopped by for breakfast at 6:30am on a winter morning. Food was hot and freshly made, coffee was great, and the dining room was warm and very clean. The staff were friendly, kind and courteous. Very pleased with my stop.
MH
matthew hackman
Jan 22, 2026
5.0
The Sunday was a little small, below the cap but besides that, all was great.
CB
Chris Boone
Jan 10, 2026
1.0
I am writing to formally report a serious and concerning food safety and employee conduct issue that occurred at a McDonald’s location I visited on January 10th at approximately 12:39 a.m.
Upon receiving my order, I immediately noticed that the food quality was unacceptable. The fries were cold, and the chicken nuggets appeared to have been held for an extended period of time. I remained at the drive-thru window and advised the employees working at the time of the issue. During this interaction, a male employee physically handled both the fries and nuggets with his bare hands to check their quality and stated that fresh replacements would be prepared. A female employee was also present, though I did not have direct interaction with her.
I was instructed to pull forward to an additional window and waited approximately five minutes. When the food was returned, it initially appeared hot. However, upon arriving home and opening the bag, it became evident that the same food had been reintroduced into the fryer rather than freshly prepared. The nuggets were excessively greasy and unchanged in appearance, indicating they had been reheated rather than replaced.
I immediately contacted the store and spoke with the night shift supervisor, who was very apologetic throughout the interaction and assured me the issue would be escalated to the General Manager. I appreciated his professionalism and willingness to address the matter.
During the call, I could hear both a young woman and a young man in the background. The young man who appeared to be in his twenties and had an afro hairstyle was the same employee who mishandled the food and was heard stating, “How did he know?” This response was unprofessional and concerning given the seriousness of the food safety issue.
This situation raises significant food safety and sanitation concerns. Food that had already been handled by both the employee and myself was placed back into the fryer, creating a potential contamination risk to the cooking oil, equipment, and other customers. Given this risk, the fryer grease should be changed before serving morning customers to ensure food safety.
This conduct reflects a failure in proper food-handling procedures, employee training, and management oversight.
I will be escalating this matter to corporate, as I believe it warrants immediate review and corrective action. Please advise on the appropriate corporate or HR contact so this issue can be formally documented and investigated.
I expect this complaint to be taken seriously and addressed appropriately. I am available to provide additional details if required.
What are the regular dining hours for this McDonald's location in Greensboro, NC?
The McDonald's in Greensboro, NC is open daily from 5:00 AM to 10:00 PM.
What are the drive-through hours for this McDonald's location?
Drive-through service is available daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery, and if so, during what hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, with extended delivery hours until 12:30 AM on Fridays and Saturdays.
What types of payment methods are accepted at this McDonald's?
Payments can be made via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food from this McDonald's via mobile app?
You can order using the McDonald's App available on both iOS and Android, or via their online ordering link at https://mcdonalds.smart.link/mjuu1ggdi.
What is the address and contact number for this McDonald's?
The address is 4102 Fernhurst Way, Greensboro, NC 27406. The main phone number is +1 336-333-2618.
Are there other fast food options near this McDonald's on Fernhurst Way?
Yes, nearby fast food restaurants include Wendy's, Taco Bell, Zaxby's, Bojangles', and another McDonald's location.
What nearby dining options offer different cuisine types around this location?
Nearby restaurants offer options such as Smithfield's Chicken 'N Bar-B-Q for barbecue, Bamboo Grill for Asian cuisine, Hoba Sushi & Hibachi for Japanese, and Mi Casa for Mexican food.
Are there any convenient nearby amenities that can complement a visit to McDonald's?
Yes, amenities like CashPoints® ATM for cash withdrawal, Redbox for movie rentals, and State Employees Credit Union for banking services are close by to enhance your visit.
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