Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a significant inconsistency in customer service, with some employees praised for their friendliness while others are reported as rude and unhelpful.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food, leading to frustration and dissatisfaction.
Food Quality
There are numerous complaints about food quality, including cold or stale items, and concerns about food safety, such as mold in drinks and raw meat.
Cleanliness
Several reviews mention unsanitary conditions in the restaurant, including dirty tables and restrooms, contributing to a negative dining experience.
Service Speed
Customers frequently reported long wait times, both in the drive-thru and for dine-in orders, indicating a need for improved efficiency.
AB
Abbie Blaylock
Jan 28, 2026
1.0
Very disappointing that they do not fill up the fries all the way. Whenever I'm paying for something I want when I pay for not what they decide to give me
BW
Brian Wilson
Jan 27, 2026
5.0
Absolutely the friendliest customer service
AB
Alexa Barrientos
Jan 17, 2026
1.0
Worst service ever. Just left and the black lady with glasses is so rude. I will not be coming back their ever.
WF
Whitney Follis
Jan 2, 2026
5.0
The Chick-fil-A of McDonalds locations! So nice.
RR
Real
Dec 24, 2025
1.0
What’s the purpose of ordering to dine in and you get a number so the food can be brought to you and wait til you figure out your food been seating on the pick up window and it’s cold