Jimmy John's

Reviews

• KM

  Kendrick T. Mayes

  Jan 13, 2026
  5.0
  I placed a large 60-piece catering order with the Downtown Jimmy John’s for a 5:15 p.m. delivery. When the order hadn’t arrived by 6:00 p.m., I contacted the store and spoke with the manager, Charlotte. She immediately took ownership of the situation and explained that after 4:00 p.m., deliveries are fulfilled through DoorDash or UberEats. Although the system showed the order as delivered to the correct address, the food could not be located. What truly stood out was Charlotte’s exceptional customer service. She promptly voided the order, offered a credit, and went above and beyond by providing 24 complimentary sandwiches with chips and drinks to ensure our event was taken care of. Thank you to Charlotte and the entire Downtown Jimmy John’s team for your professionalism, responsiveness, and willingness to accommodate under pressure. Your effort made a stressful situation seamless, and we truly appreciate you helping make our event a success. Highly recommend!
• JJ

  Jonathan

  Nov 15, 2025
  2.0
  This one is subpar and they try to give you the combo without asking and get a little attitude when you don't. I want my food without a side of attitude
• KO

  Kevin O

  Oct 11, 2025
  1.0
  I walked in, asked for 6” sub with lettuce, turkey, and cheese. When I opened the sandwich I realized that’s not what was given to me. The bread/toppings were far less than I ordered, and the size of the sandwich would have barely fed a little kid. When I came back in to ask for it to be remade, I was met with hostility and attitude. I have no problem with a mistake being made with the sandwich, but I’m more upset about the attitude I received when asking for it to be fixed. I will no longer be recommending this location to anyone.
• GH

  Grant Haviland

  May 8, 2017
  4.0
  Good subs here. Service is fast.