Dunkin'

Reviews

• NT

  Natalie C Torres-Castro

  Nov 16, 2025
  5.0
  The service was great !! Breakfast was delicious 😋
• DD

  Diandra Dennis

  Oct 18, 2025
  1.0
  Very rude staff disappointing service don’t recommend this location
• OI

  Oleksandr Ivanets

  Oct 15, 2025
  1.0
  Be careful and check, they can't make a normal toast.
• AE

  Arielle Edwards

  Oct 11, 2025
  3.0
  I usually have a very pleasant experience at the Dunkin’ on College Road. I always place my order through the mobile app and pick it up without any issues. This time was no different—at least at first. I ordered two meal deals, which each come with a sandwich, coffee, hash browns, and a donut. When I arrived at the window, I wasn’t greeted (which didn’t bother me too much), but the interaction that followed was disappointing. The young man at the window—Caucasian, short dark hair, with a mole on his face—asked for my order information. I explained my order several times, but he kept insisting that he didn’t see it and said, “We don’t have your order. If you want additional food, you’ll have to pay for it.” I showed him my mobile order confirmation on my phone, and he rolled his eyes before saying, “Have a nice day.” I tried again to explain that parts of my order were missing, and he told me to park and wait while he brought the food out. After waiting about five minutes with no one coming out, I went inside to ask about the rest of my order. Thankfully, a kind woman at the front—an absolute angel—asked what was wrong. She immediately pulled up my order (the same one the young man said didn’t exist), apologized for the confusion, and worked quickly to make things right. Her professionalism, accountability, and excellent customer service truly stood out and turned a frustrating experience into a more positive one. I didn’t receive an apology from the young man, but I deeply appreciate the Black woman at the front who handled the situation with grace and care. She deserves recognition for representing Dunkin’ with true professionalism. I only gave this more than 1 star due to the black woman who cleaned up an absolute mess that her coworker created.
• AM

  A. M

  Oct 4, 2025
  1.0
  Extremely rude,snappy female manager at this location .....thats what happens when you put kids in charge..they act like they own the store and talk to customers how ever they want to..and should I mention they shorten the amount of food that supposed to be in a box...unbelievable horrible experience.Will not be returning.

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