Chipotle Mexican Grill

3.6
896 reviews
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About

Mexican Restaurant
Chipotle Wendover is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5402 Sapp Rd, Greensboro, NC
27409, United States

Hours

Reviews

3.6
896 reviews
5 stars
408
4 stars
153
3 stars
93
2 stars
66
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and food areas, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, many noted issues with portion sizes, stale chips, and lack of fresh ingredients.

Availability Issues

Frequent complaints about being out of key menu items, such as rice and meats, were noted, leading to customer frustration.

Mixed Experiences

Some customers had positive experiences with specific staff members, but overall, the service quality was inconsistent.
  • A7
    A 7
    Nov 11, 2025
    1.0
    Chipotle is known for skimping but these guys skimp on chicken more than any other chipotle, go to moes instead
  • AF
    Alen deyver Espinoza ferrer
    Oct 29, 2025
    1.0
    The service was terrible. The lady made us wait until she served everyone else before charging us so we could finally eat. We bought fountain drinks and then realized there was no ice, and the girl shamelessly said there was nothing she could do. We ended up having to buy bottled drinks instead. I love Chipotle, but I’ll try to erase this particular one from my life.
  • ZS
    Zachary Singletary
    Oct 7, 2025
    1.0
    I had an unpleasant experience at this Chipotle location (5402 Sapp Road, Greensboro, NC 27409). The employee assisting me, named Jalaree, was noticeably rude and unprofessional throughout the ordering process. She rolled her eyes, displayed dismissive body language, and handled my food carelessly by throwing it into the bowl. When I requested additional ingredients, she responded in an aggressive tone, repeatedly asking, “What else?” in a way that felt unnecessarily hostile. This level of customer service is unacceptable and far below the standard I’ve come to expect from Chipotle. The interaction left me so uncomfortable that I decided not to eat the food and ultimately threw it away. I hope management reviews this situation and takes appropriate steps to ensure customers are treated with respect moving forward. Unfortunately, I will not be returning to this location.
  • MS
    Mohammad Saffar
    Oct 4, 2025
    5.0
    It's always good
  • EB
    Eric Brock
    Sep 24, 2025
    1.0
    I never post a bad review about chipotle i love it. But this location is terrible and they never have chicken available.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Wendover Road serve?

Chipotle Wendover offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill on Wendover Road?

The restaurant is open daily from 10:45 AM to 11:00 PM.