Customer experiences with service were inconsistent, with many praising specific employees like Kala L, Mariah, and David for their excellent service, while others reported rude behavior from staff.
Food Quality
Overall, customers enjoyed the food, describing it as fresh and flavorful, though some noted issues with specific items being overcooked or not served as ordered.
Cleanliness
While many customers appreciated the cleanliness of the restaurant, there were significant complaints about unsanitary conditions at certain locations.
Order Accuracy
Several reviews highlighted issues with order accuracy, particularly with missing items like pita chips, leading to customer frustration.
CM
Carolina M
Feb 24, 2026
2.0
Your good service depends on whos working that day.I gave a 5 star then took it back since its inconsistent!I went on sunday,asked for hummos never got it,I also had to keep asking for pita bread i had already paid for!
CC
Chase
Feb 24, 2026
5.0
Tasty and healthy food! I enjoyed myself also a huge thank you to Kala she treated my family and I with excellent service making sure our order was correct and we were taken care of.
KK
Keyon K
Feb 20, 2026
5.0
Great experience it was my 1st time eating here and I enjoyed it. To add to it the very nice worker Kala L. Made sure everything was correct and made me feel comfortable😊.
SD
Southern Day
Feb 20, 2026
5.0
First visit to Cava and I had the best customer service by Kala L. She had an upbeat personality and help explain everything. The food tasted fresh and great! Will be back again for sure.
AP
Arteivous Peaks
Feb 20, 2026
5.0
What truly elevated this visit was the perfect customer service from Kala L. She was welcoming, attentive, and incredibly knowledgeable about the menu. Her positive attitude and attention to detail made the entire experience smooth and enjoyable.