Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude behavior and poor handling of complaints.
Food Quality
Many customers enjoyed the freshness and flavor of the food, but there were complaints about incorrect orders and inconsistent quality.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect modifications, leading to customer frustration.
Cleanliness
The restaurant generally received positive remarks for cleanliness, although some customers noted concerns about food handling practices.
Wait Times
Customers expressed dissatisfaction with long wait times and slow service during busy periods, impacting their overall experience.
RR
Reilly
Nov 3, 2025
5.0
Great customer service. Delicious protein choices.
LL
Lisa
Oct 28, 2025
3.0
I understand that rice is a base on the burritos and bowls. I have ordered 2 times from this restaurant. There is an option to choose no beans but you cannot specify no rice. I notate each time “no rice” in comments. My order is perfect accept they always include rice. Looks like the rice is added first so why not read through the order before preparing it. Whoever has prepared my orders either didn’t care or when they saw I requested no rice they decided not to remake the order. I selected no chips or dip and they saw that and did not include them. They chose to ignore no rice that was right underneath no chips or dip. I am so tired of spending my hard earned money and not get what I request. I like to order ahead and pickup. I’ll take this place off the list.
GC
Gene Couch
Oct 21, 2025
5.0
First time to visit. Food was fresh,very
good with great variety. Good variety of free add on sauce after checkout.
Staff was very pleasant,helpful. Great customer service and fair pricing,
Will definitely return, OFTEN.
A bit farther than Chipotle but worth it. Wife and I were extremely pleased.
LM
Lanaya Marie
Oct 20, 2025
5.0
I got the ( 3 cod paradise tacos) and these are magnificent the fish is perfect and it’s paired well with the pineapple salsa
BR
Ben Romine
Oct 18, 2025
3.0
Just ok, Prices are good. Food/ingredients are just very average. Steak is very dry.
Burrito Shak serves made from scratch, chef-inspired, fresh Mexican cuisine with laid-back beach vibes.
What are the operating hours of Burrito Shak?
Burrito Shak is open from 11:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 8:00 PM on Sundays.
Does Burrito Shak offer takeout and delivery services?
Yes, Burrito Shak offers both in-store pickup and delivery services.
Where is Burrito Shak located?
Burrito Shak is located at 4016 D Battleground Avenue, Greensboro, North Carolina, 27410, USA.
Is Burrito Shak family-friendly and do they offer a kids menu?
Yes, Burrito Shak is family-friendly and offers a kids menu.
What is the dress code at Burrito Shak?
The dress code at Burrito Shak is casual.
Can I order online for delivery or pickup from Burrito Shak?
Yes, you can order online for delivery or pickup through their order page at https://order.chownow.com/order/12266/locations/60566.
What nearby places can I visit when I come to Burrito Shak in Greensboro?
Nearby places include di'lishi frozen yogurt bar for dessert, Grinz Orthodontics if you need dental care, and Jersey Mike's Subs for an alternative quick meal.
Are there nearby amenities like coffee shops or pharmacies near Burrito Shak?
Yes, Starbucks coffee shop and CVS Pharmacy are located nearby Burrito Shak, convenient for a coffee break or medical supplies during your visit.
Where can I find financial services close to Burrito Shak?
State Employees' Credit Union and CashPoints® ATM are close to Burrito Shak, providing easy access to banking and ATM services.