Dunkin'

Reviews

• RB

  Ronnie Bunch

  Nov 5, 2025
  1.0
  I ordered a dozen donuts from the app at 6pm, and they had none of the donuts available. I asked to cancel the order, and no one at the store can cancel an order. I had to call the help number and wait almost 30 minutes to finally get the order canceled. Still haven't received the refund.
• DB

  Dewey Brown

  Oct 5, 2025
  1.0
  The only thing reliable about this location is that it is the slowest drive through in Caldwell County. The food is usually mediocre to poor as far as Duncan donuts food goes, the coffee for the most part is adequate. The staff though always polite have consistently shown no motivation to keep customers moving in a timely manner. It is nothing to sit and wait 30 minutes in the drive through line with only 1-2 other cars waiting in the queue. Honestly I would probably never come back to location if it wasn’t for my wife wanting an iced coffee on our way to church every Sunday morning. Again the staff has always been polite but they lack leadership and motivation.
• CY

  Chris Y

  Sep 7, 2025
  1.0
  When ordering online I ordered two Egg and Cheese Wraps. This was for a vegetarian. The rest of my order was given to me, but not this order. I pointed out they were missing and the employee came back and handed me a box. I took it home for my gf and she immediately saw the box contained Egg, Cheese and Bacon Wraps. I verified I did not mistakenly order the wrong item. Then I looked at the box they were in. It had two labels on it. The top for my order. The sticker below it was for a different order of bacon strips. They took the old order that was sitting, put the bacon on my order and then gave it to me. Completely unacceptable. I will not be back.
• JC

  Jacob Courtner

  Sep 7, 2025
  5.0
  Much better than Lenoir! My food is actually hot and fresh when I come through here! The employees are more friendly as well!
• AM

  Anna Miller

  Sep 5, 2025
  1.0
  I wish I could mention more than just how the service is at this Dunkin' location, but sadly that is all I know. I have tried going here twice now and both times the service has been so unbearably slow that I was sitting in the car line for 20 minutes, not moving, before just giving up completely. The app would not accept mobile orders either. I have heard very similar experiences from other people. Sadly not worth it at all.

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