Since 2002, Smitty's has been "Making the Best Ice Cream for the Nicest People". We hand make our ice cream in small batches, using only the finest ingredients available on the market, and incorporating locally sourced seasonal ingredients when available. Being a small, locally owned family business, we understand the importance of playing an important role in building our community. We strive to bring joy to our customers through service, and have always taken seriously the mission to support our surrounding community. Please visit us at all 3 of our locations: downtown Graham, downtown Burlington, and downtown Elon. We look forward to serving you!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.