Outback Steakhouse

Reviews

• CH

  cal15227 hill

  3 days ago
  1.0
  Was seated in the restaurant for hour and half with no service after being seated asked to talk to manager waited another 20min manager never came out the restaurant was not busy at all had only 10 customers there terrible service
• JC

  Jamie Clark

  6 days ago
  1.0
  My husband and I spent close to an hour of the two hours we were here for our food, drinks, and appetizers to be delivered. By far the worst experience service wise I have ever had at this store!
• PE

  Pam Ezzell

  Feb 20, 2026
  1.0
  Ate in tonight had bad service on top of it when I got home with my to-go order. The fish that I ordered that was supposed to be seared and rare look like it was 2 days old in the Sun. They can do better than this
• MD

  Mia D

  Feb 8, 2026
  2.0
  First and last in this specific rest. I go to Outback in Smithfield very often, NEVER had issues... Let me start saying that I went around 3pm. There were only two vehicles in the parking lot. When I walked in, the lady was nice. I told her that it was my first time in that rest and asked her if she likes it. She told me "I don't eat here". Now I know why. The server took my drink and appetizer order. She came like 15mins later with an almost burnt and greasy blooming onio and our two glasses of water without the lemon requested, took extra five mins to bring my husband's juice. Food came out... I have to say that my ribeye temperature was perfect. The Caesar salad, a disaster! You can tell when iceberg lettuce is wilted. Even when they saw that lettuce almost black and soggy, they serve it and brought it to the table. My husband's pasta with shrimp ufff. The server was afraid to put the plate on the table. She suggested to change the shrimps for chicken, that's how bad those shrimps smelled. Finally, my husband's pasta with chicken finally arrived. The noodles were under cooked, stuck together with almost no sauce. The server noticed that, I guess, and brought us a side of sauce. Anyway, my husband ended not eating his food. Time to pay. I gave the server a $10 gift card that I had, she complained about it, so, I was not able to use it neither. Nothing was in our favor that day. So, it was a bad experience. It looks like the staff do not care!!! The quality of the food that I received wasn't good. The service was not the best and she didn't care much. The sad,shameful part is, they weren't busy, we can't say it was because they were in a rush. Simply, they didn't care. I am not a picky person but this was too much. Not going again to that rest again. I Will keep going to Smithfield. They have the best service!
• CR

  Courtney Reynolds

  Feb 7, 2026
  1.0
  The main dishes took two hours and were missing all the sides. I called to make a reservation of four, three adults and one young child. Once we got there at 6:30pm, the place was packed with people waiting to be seated. We were packed like sardines! People inside the restaurant and in the doorway, but there were about 30-40% of tables NOT being used. They were clean, set and ready to go. I dont understand why so many people were waiting. Now once we got there I told them my name and that I have a reservation..we got seated immediately, thank god. Our waitress was super sweet and kind! We got our menus and ordered our appetizer, drinks and meals. Now our drinks, appetizer and bread came out SUPER fast, and I was happy because I thought " okay cool this will be an easy lovely dinner, take about hour." BOY WAS I WRONG! Once we got our drinks, appetizer and bread....everything came to a stop...a complete stop. 30 minutes goes by and my father gets his chili and salad while me, my two year old and my husband didn't get our food. 1 hour goes by (7:30pm) ..still no food, now my 2 year old is getting fussy. Its now 8:10pm STILL NO FOOD! ( 8:15pm) I had to leave and go to my van because now my child is crying uncontrollably. I asked my husband to tell the waitress to just please put our food in bags so we can just leave....My dad and husband stayed behind to pay our bill. ( BTW) we still haven't gotten our food yet. It wasn't until 8:30 pm is when they FINALLY gotten our food out! FREAKING 8:30PM !!!!! Once we got home we realized that our food was missing their sides.....each dish was missing their SIDES! HOW?! This was my first time here and it will be my last. I will never come back.

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