Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported issues with food quality, including cold, overcooked, or improperly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty uniforms and unclean dining areas.
Inconsistent Experience
Many patrons experienced inconsistent service and food quality, with some visits being satisfactory while others were disappointing.
Management Concerns
Reviews indicated a lack of effective management, with complaints about staff training and overall organization.
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Silke Eze
Nov 11, 2025
1.0
The worst.
Wanted 2 legs. 30 min wait for legs. Settled for a 2 breast dinner at almost $12 and got 2 wings and they were fried so hard that the meat was rubber.
Fries cold and old. Biscuit burned and rock hard.
Meal basically inedible. Have tried to call location 3 times since I got home and opened the meal. No answer. Very disappointed. Got to do better than this. Was a total waste of $12 and can’t even eat the meal!
DJ
David Jordan
Nov 9, 2025
1.0
The laziest, slowest, nastiest, uncaring location in all of ENC!
Seldom is your order complete or cooked as it should be, if they even have chicken available, no kidding about that.
There is a few good employees but you can't get to appreciate them for having to deal with the horrible service and attitude from the rest.
JT
Jim Tyndall
Nov 7, 2025
2.0
Wife and I went on November 5, 2025 at around 12:30 pm. Was not busy at all and can understand why. All the employees were having a "party" in the kitchen area. Had to wait too long to get our order because no one would put it together!!
First and definitely our last time at this horrific location!!
MM
Melissa Martin
Oct 21, 2025
3.0
For some reason, the food just wasn't up to par like it usually is the biscuits were hard.The chicken was lukewarm
TT
Ty3threes
Oct 17, 2025
2.0
Overall I love bojangles food but the customer service is terrible. I ordered a 4 piece supreme with cajun fries & asked for my fries to have extra seasoning & also an extra honey mustard which they make you pay .50 cents for. I got my food & I had to request extra seasoning & also ask for the honey mustard I asked for & which was also on my receipt. The young lady at the window looked at me as if I was bothering her & took her time as if she didn’t care. As they were doing so another worker came to the window & began to have a conversation with the young lady she closed my food & held it as if she didn’t have a job to do leaving me there to wait. I watched all this go on because she left the drive thru window open. So they gave me extra seasoning but instead of on my fries they put it on my biscuit. So overall again the food is great but the workers don’t take pride in their work.