Wingstop

3.1
541 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Gastonia. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
2211 E. Franklin Blvd, Gastonia, NC
28054, United States

Hours

Reviews

3.1
541 reviews
5 stars
188
4 stars
83
3 stars
35
2 stars
39
1 star
196

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food was either cold, overcooked, or poorly seasoned, leading to dissatisfaction.

Order Accuracy

Numerous reviews highlighted issues with incomplete or incorrect orders, causing frustration among customers.

Customer Service

While some staff members received praise for their helpfulness, many reviews pointed to rude or unprofessional behavior from employees, particularly management.

Cleanliness

Several customers noted that the restaurant was dirty, with unkempt areas and unsanitary conditions, impacting their overall experience.

Service Speed

Customers frequently complained about long wait times for their orders, both for pickup and delivery.
  • HU
    Harold Underwood
    1 day ago
    1.0
    This is my first time ordering from Wingstop. We ordered for a football playoff party and the total of my order was $95. Including a 10% tip for the carryout staff. When we got home and unpacked all of the food, we were short 20 boneless wings. I ordered 50 altogether. I immediately called the restaurant and the manager told me there was nothing that she could do except if I wanted to bring all of the food back she would check the order. She said that’s all I can do is have you bring it back and check the order. The restaurant is 30 minutes from me. I had hungry people at my house so I was not going to rebar and bring all of the food back which she said she would not replace that food I brought back so I would be bringing back home food that I already brought home once and who wants two hour leftover food? I said if you will make the 20 wings I will drive the 30 minutes to pick them up because we were counting on having them. She said there was nothing she could do except offer me 15% off of my next order. I’m not sure in my 60+ years I have ever been as dis valued and treated so poorly as a customer than I was today. She kept saying she was following corporate’s guidelines. Shame on this restaurant! I would never recommend Wingstop to anyone.
  • SS
    Suzanne Spivey
    2 days ago
    3.0
    They need to make sure they get the orders right. I’ve been missing items and given wrong orders!
  • CL
    Crystal Laney
    Dec 7, 2025
    1.0
    Food was absolutely disgusting. A wasted $22. Order two 12 pieces only could stomach 1 of each order, Fries had enough salt to send you into cardiac arrest. Chicken had absolutely no taste, Garlic Parmesan wings had no garlic just sprinkled parmesan on some unseasoned chicken.
  • MD
    Matt Dobson
    Nov 16, 2025
    1.0
    Once again this store has failed to send a complete order, and Doordash is just as horrible to deal with as they are. Just useless.
  • DR
    Deirdra Reed
    Nov 8, 2025
    5.0
    Thank you to the staff and manager, Keon, ar this location. Food service is hard work! And sometimes an order may not be exactly right. Well, that happened to me this week. Ordered Wingstop late night and it arrived, but was not my order. I was hungry and upset! The next day I made my way to Wingstop ready to go to war. I was greeted by the young man at the counter who immediately apologized and offered several options to make thkngs right. One option was to speak to a manager. I did. The manager spoke to me om his day off!! Making things right and ensuring me that "on his watch" he would do what was necessary to keep me as a customer. Thank you again! In this economy and in this mean-spirited climate, it was good to feel like my local Wingstop employees care about their customers and the quality of their service and food. See you next time!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.