Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,792 reviews
5 stars
563
4 stars
370
3 stars
249
2 stars
145
1 star
465
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive staff and rude interactions.
Wait Times
Many customers experienced excessively long wait times in both drive-thru and in-store, often exceeding 30 minutes.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about old fries and incorrect orders.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Staff Attitude
There were consistent complaints about staff being unprofessional, lazy, and lacking urgency in their work.
- FAFrank AlegbeNov 13, 20254.0The Baconator will see you now
- LBLeigh BucyNov 10, 20254.0Was very disappointed..food was thrown together and cold .
- TBToni BaugherOct 20, 20251.0If I could give zero i would lady couldn't stay out her phone she only told us the total never said another word I asked for sauce I had to drive back around to get all aroud horrible customer service
- OTOscar TrejoOct 12, 20252.0Ordered a 4-piece since the only options are 3 or 4, but should have just said 3-piece.
- AAaaliyahOct 11, 20251.0They suck, if management continues to hire people that sit around there and do nothing but laugh all day, I promise that Wendy’s will be closed next.
Frequently Asked Questions About Wendy's
Is E. Franklin Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Gastonia, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Gastonia, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (980) 925-2972.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does E. Franklin Wendy’s serve breakfast?
Yes, this Wendy’s location in Gastonia, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on E. Franklin Blvd?
The drive-thru at Wendy's on E. Franklin Blvd is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer breakfast, lunch, and dinner?
Yes, this Wendy's location serves breakfast, lunch, and dinner.
How can I place an order for pickup or delivery at Wendy's?
You can order through the Wendy's app or at order.wendys.com, where you can select this location and choose pickup or delivery options.
Is dine-in available at Wendy's on E. Franklin Blvd?
Yes, Wendy's offers dine-in services in addition to drive-thru and delivery options.
What payment methods are accepted at this Wendy's location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
How can I contact Wendy's on E. Franklin Blvd for feedback or questions?
You can call the location directly at (980) 925-2972 or reach out via their Customer Care team through live chat or phone at 888-624-8140.
Are Wendy's gift cards available at this location?
Yes, gift cards are available in-store, online, and through various retailers. You can also purchase or check balances online at wendysgiftcards.com.
What are some nearby fast food options around Wendy's on E. Franklin Blvd?
Nearby fast food options include McDonald's, Lucky Samurai (a sushi and Japanese restaurant), and 7-Eleven convenience store which also offers quick snacks and fuel.
Can customers easily find financial services near Wendy's?
Yes, Wells Fargo ATM and Truist ATMs are located nearby for convenient banking and cash withdrawal needs.
What other nearby services can customers explore before or after their visit to Wendy's?
Nearby services include automotive care at Precision Tune Auto Care and Firestone Complete Auto Care, various beauty salons like Dominican Beauty Salon and Les Travaux Salon, and retail stores such as Payless ShoeSource and Olivia's Monograms & Gifts.