Papa Johns Pizza

Reviews

• RR

  R

  Aug 17, 2025
  1.0
  For the people complaining about being asked to move why not just park in the parking spots and not right in front of the door where there's literally a sign that says no parking
• KI

  Kubanychbek Israilov

  Aug 14, 2025
  1.0
  Poor customer service
• JH

  Jamie Hildreth

  Aug 10, 2025
  1.0
  I walked into a store filled with 7 other people. I waited a moment and the staff said nothing at all, no acknowledgment of any of the customers. Out of nowhere a boy with rainbow hair and earrings screamed very loud for 4 certain cars to move from where the parked. I knew this was customer hate treatment so I said there is nowhere to park except your parking lot. No one moved to move their cars so a larger woman yelled even louder for us to move our cars. She said they were blocking something which I looked around and no one was blocking anything. I asked if the rainbow haired boy was the parking police, he said no, but I am the manager and don't have to give you your order until you move your car. I asked them what's the problem? The orders were very late. He couldn't give me an answer. My order hadn't even been put in the oven yet after asking again. Now what I see is an angry staff who hates their customers and uses any excuse to abuse them. I told them I don't need the pizza anyway and walked out. I wasn't going to play games with this immature, hateful staff. The rainbow colored hair boy should be fired as with the mean woman hiding behind the pizza wall.
• MW

  Michael Wright

  Aug 2, 2025
  1.0
  I ordered online. I went to pick up my pizza and was completely disgusted upon my arrival. A male employee dropped the pizza he was spinning and he was about to pick up the dough until he saw me walk. My wife had parked in the front of the store. I was met with a young lady with huge gauges in her ears. I commanded me to have my wife move our car or she would not provide me service. I looked around for any type of signage stating what she said. There is not anything in the store that I saw nor was there any other cars in the parking lot. So I asked for a manager. When finally she the manager came from the back I told her my name and asked her was my order ready. She told me that she would not give me my order that I paid for in advance until my wife moved our vehicle. I asked her for my money back and she told me that she wouldn't give me my money back until my wife moved. The unprofessional and disgraceful demeanor of all the employees is despicable and they all should be fired. After my wife moved she I asked her her name and she wouldn't provide it to me. I will never go back. But I will follow up with their regional manager and reach out to national management to highlight the disgusting treatment I experienced. Please don't give this location any business until they can provide better food, customer service, and treat customers appropriately.
• RS

  Rochell Smith

  Jul 26, 2025
  1.0
  Today I decided to order from this Papa Johns location like I normally do, using the online system. I selected my usual preferences—well-done pizza—but what I received was *beyond* well-done. Both pizzas were burnt on top and noticeably overcooked compared to what I usually get. I called the store and spoke with the new General Manager (GM), who initially was willing to make it right and remake the pizzas. I was told about a new policy that requires customers to return the original pizzas, which I had no issue with. I brought them back and they remade the order. Unfortunately, the second set of pizzas still wasn’t right. One was again too dark, and the other had multiple extra toppings that I didn’t even order. I returned both pizzas *again*, this time simply asking for a refund. That’s where the situation went downhill. The new GM started quoting policies and insisted I would only be refunded for *one* pizza. I explained I used a deal where I paid full price for one pizza and received the second one free—meaning if one pizza was refunded, the full amount I paid should have been returned. I asked to speak to someone above her, and she told me she was the GM and no one else was available. I also asked for her name, and she refused to give it, but oddly enough gave me the name of the previous GM instead. What made things worse was her attitude. She was dismissive, condescending, and talked to me as if I was trying to abuse the “customer is always right” mentality. As someone who has worked in customer service, I know that’s not always the case—but respect and listening go a long way. She showed neither. **Now for the positive: I want to sincerely thank Skylar P.** She stepped in *when her GM literally walked off*. Skylar listened, understood exactly what I meant, and went back to advocate on my behalf. She returned with two receipts and confirmed that my refund was being processed. However, the refund amount was still off—I paid $19.89 but only received $19.14 due to a mistake made during the GM’s refund attempt. Thankfully, Skylar ensured I received the rest. Skylar P. was the *only* reason I left that store without being completely frustrated. She showed leadership, empathy, professionalism, and true customer service. Honestly, *Skylar should be the GM*. She clearly understands how to handle customers, has likely been with the company long enough, and just needs to be trained on the management side. The store—and the Papa Johns brand—would benefit greatly from having someone like her in leadership.

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