At Papa Johns Pizza in Gastonia, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Gastonia pizza for any occasion. Call us for pizza delivery in Gastonia or stop by 2161 N CHESTER ST. for carryout to order the best pizza in Gastonia, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful in resolving issues.
Food Quality
Many customers reported receiving burnt or improperly prepared food, leading to dissatisfaction with their orders.
Management Issues
Several reviews pointed to ineffective management, with complaints about managers being unprofessional and failing to address customer concerns.
Long Wait Times
Customers frequently experienced long wait times for both pickup and delivery, often exceeding the estimated times.
Sanitation Concerns
There were serious complaints regarding food safety and cleanliness, including employees not following hygiene protocols.
EE
Emily
Dec 30, 2025
5.0
Went to pickup my pizza order today. Papa Johns was packed with waiting customers. The customer at the counter had an extra large order 10 pizzas.The man was being difficult. The lady working was nice and helpful, she was working hard. It was past the time for my pizza to be ready, as were the other peoples pizza, she kept saying she was sorry it was taking so long. She had even started anyone else pizzas. She worked hard and got the pizza done as fast as she could. As well as the others too .She was the only person there. She was running the front and making, cooking , and packing up the pizzas. The place was clean, just pizza boxes everywhere but it was clean. I think everyone realized how hard she was working and didn't say a word.
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R
Aug 17, 2025
1.0
For the people complaining about being asked to move why not just park in the parking spots and not right in front of the door where there's literally a sign that says no parking
KI
Kubanychbek Israilov
Aug 14, 2025
1.0
Poor customer service
JH
Jamie Hildreth
Aug 10, 2025
1.0
I walked into a store filled with 7 other people. I waited a moment and the staff said nothing at all, no acknowledgment of any of the customers. Out of nowhere a boy with rainbow hair and earrings screamed very loud for 4 certain cars to move from where the parked. I knew this was customer hate treatment so I said there is nowhere to park except your parking lot. No one moved to move their cars so a larger woman yelled even louder for us to move our cars. She said they were blocking something which I looked around and no one was blocking anything.
I asked if the rainbow haired boy was the parking police, he said no, but I am the manager and don't have to give you your order until you move your car.
I asked them what's the problem? The orders were very late. He couldn't give me an answer. My order hadn't even been put in the oven yet after asking again. Now what I see is an angry staff who hates their customers and uses any excuse to abuse them. I told them I don't need the pizza anyway and walked out. I wasn't going to play games with this immature, hateful staff. The rainbow colored hair boy should be fired as with the mean woman hiding behind the pizza wall.
MW
Michael Wright
Aug 2, 2025
1.0
I ordered online. I went to pick up my pizza and was completely disgusted upon my arrival. A male employee dropped the pizza he was spinning and he was about to pick up the dough until he saw me walk. My wife had parked in the front of the store. I was met with a young lady with huge gauges in her ears. I commanded me to have my wife move our car or she would not provide me service. I looked around for any type of signage stating what she said. There is not anything in the store that I saw nor was there any other cars in the parking lot. So I asked for a manager. When finally she the manager came from the back I told her my name and asked her was my order ready. She told me that she would not give me my order that I paid for in advance until my wife moved our vehicle. I asked her for my money back and she told me that she wouldn't give me my money back until my wife moved. The unprofessional and disgraceful demeanor of all the employees is despicable and they all should be fired. After my wife moved she I asked her her name and she wouldn't provide it to me. I will never go back. But I will follow up with their regional manager and reach out to national management to highlight the disgusting treatment I experienced. Please don't give this location any business until they can provide better food, customer service, and treat customers appropriately.
What are the delivery hours for Papa Johns Pizza in Gastonia, NC?
Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Can I order carryout from Papa Johns Pizza, and what are the takeout hours?
Yes, you can order carryout. Takeout hours are from 10:00 AM to 11:40 PM Monday through Thursday and Sunday, and until 12:40 AM on Friday and Saturday.
Does Papa Johns Pizza in Gastonia offer contactless delivery?
Yes, Papa Johns offers no-contact delivery service for added safety and convenience.
Where is Papa Johns Pizza located in Gastonia?
Papa Johns Pizza is located at 2161 N Chester St., Gastonia, NC, 28052.
What kinds of food products does Papa Johns Pizza offer?
Papa Johns offers pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
How can I view Papa Johns Pizza's menu or place an order online?
You can view the menu and place orders online at https://www.papajohns.com/order/ or through their mobile apps available on iOS and Android.
Are there any other food options near Papa Johns Pizza in Gastonia?
Yes, nearby dining options include Dunkin' for coffee and donuts, Hardee's for fast food and burgers, and Taco Bell for Mexican-style fast food.
What nearby businesses in Gastonia might be useful before or after visiting Papa Johns Pizza?
Nearby businesses include QuikTrip for fuel and convenience items, FedEx World Service Center for shipping needs, and Circle K gas station and car wash, all useful for errands around your visit.
Are there any local attractions or services near Papa Johns Pizza that customers might want to know about?
Yes, customers might be interested in the Greater Gaston Baptist Association for community services and the Gaulden Monuments Gastonia for funeral services, both located close by.
How can I find job opportunities at Papa Johns Pizza in Gastonia?
You can explore career opportunities by visiting https://jobs.papajohns.com/jobs/?search_term=&zipcode=28052&radius=25 to search for jobs near this location.