Outback Steakhouse

4.0
3686 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Gastonia off New Hope Road and Remount Road and next to CarMax.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
501 North New Hope Road, Gastonia, NC
28054, United States

Hours

Reviews

4.0
3,686 reviews
5 stars
2,051
4 stars
702
3 stars
350
2 stars
203
1 star
380

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others found steaks tough, overcooked, or poorly seasoned.

Positive Experiences

Several customers praised specific staff members for excellent service and attentiveness, enhancing their dining experience.

Value Concerns

Many felt that portion sizes were small for the price, leading to dissatisfaction with perceived value.

Takeout Performance

Takeout orders received mixed feedback, with some customers reporting quick service while others experienced delays.
  • RL
    Ryan Lyda
    Nov 15, 2025
    5.0
    We swung by Outback for takeout, and even though the kitchen was clearly slammed, the experience was still a win. The to-go attendant deserves a shout-out — super friendly, kept the vibes positive, and genuinely made us feel taken care of. She even offered us drinks while we waited and checked in a couple times to make sure we had everything we needed. The food came out hot, accurate, and worth the wait. A busy kitchen happens, but great service makes all the difference, and she delivered. Strong operational excellence on the customer care side. Would absolutely order takeout here again.
  • KG
    Kay Guerard
    Nov 14, 2025
    3.0
    Tables were dirty and the hostes had to clean ours. We arrived at 5:09pm and ordered our meal at the same time we ordered our tea. Appetizer came out promptly. We waited and waited for the main course. When it finally arrived, mine was missing the lobster. My husband is still waiting for his cheesecake to show up, and it is 6:32pm. Super slow service.
  • DK
    Denise Keener
    Nov 11, 2025
    5.0
    It's been awhile since I ate at outback,but I went tonight for veterans day. I would give it 10 stars if I could. The chicken was perfectly cooked,sweet tater was perfect,salad fresh. Did not have a long wait . Service was fast and courteous . Great job to everyone. The fallen solider table was a nice touch. Thanks to all veterans past and present for your service..
  • TP
    Table for two, please!
    Nov 3, 2025
    3.0
    Outback Steakhouse Review We arrived early, but others who came after us were seated and served first. The wait was long, and when our server finally arrived, she seemed visibly frustrated — venting about being short-staffed and overwhelmed. While I empathize with her situation, it added to the overall tension of the experience. The food itself was decent, but the portions felt small for the price. Paying premium rates for sides that barely filled the plate doesn’t feel like good value. Outback used to be a reliable go-to, but this visit left us questioning whether it’s still worth it.
  • MJ
    Matt Jones
    Oct 30, 2025
    2.0
    We were surprised at the seemingly low quality of the steaks we ordered. We’ve eaten at outback in the past with no issues. This time every steak was as tough as can be despite being on the higher end of price. A filet, a ribeye, and a porterhouse I believe. All were ordered medium rare to medium. Thehey cam out just slightly overcooked but that’s usually not a problem. The problem was that we could hardly chew it. I don’t know if the meat was cooked from very cold, or if maybe it had been almost frozen and then thawed. Maybe it wasn’t rested? I have no idea. The staff were more than gracious. We didn’t ask for a discount or try to return anything but a discount was offered and a free dessert given. I only post this as a reminder to handle the meat appropriately as it affects the outcome severely. The one salmon salad in the group was very good.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.