Five Guys

Reviews

• KW

  Katie Faith Watson

  3 days ago
  1.0
  I stopped by Five Guys in Gastonia, NC, and while the food was great as always, I honestly left feeling concerned for the employees. It was 93° outside and the restaurant had no air conditioning, and the inside felt like a sauna. The staff were still working extremely hard, staying kind and professional, and doing everything they were supposed to do despite the heat. You could tell they were doing their best under really tough conditions. However, it was uncomfortably hot inside, and I can’t imagine having to work an entire shift in those temperatures. No one should have to cook over grills and fryers in that kind of heat without proper air conditioning. This review isn’t directed at the employees at all—they were great. It’s directed toward management or corporate. These workers deserve safe and fair working conditions, especially during extreme heat. I hope the issue gets fixed soon, because the staff clearly care about doing a good job and they deserve a comfortable place to work.
• JH

  Jeffery Holt

  Mar 10, 2026
  4.0
  Burger was good and service was really good. Ordered off the app to go but the large fries seemed to be the same size as regular ones. That was the only disappointment
• TW

  Tim Waters

  Feb 18, 2026
  5.0
  Never let's me down.
• HB

  Holly Brown

  Feb 9, 2026
  5.0
  Burgers are so tasty, fries are always on point.
• RM

  Robyn McClendon

  Jan 12, 2026
  2.0
  It’s been several months since we’ve eaten here. I am going to have to question management here because employees should not be gathered around to complain about a customer who brought in a complaint. Nor should customer have to bring up a problem with the soda machine 3x’s over the course of a visit, for an employee to say “My manager did nothing is wrong with it.” The food was not well flavored, the fries were soggy, portions are smaller, no trash can in the lobby. (Just a small hole by the condiment station.) This makes it hard for customers to clean up after themselves which promotes a dirty dining room. But again, the staff. They gathered to discuss how a customer who had came in and took a to go order came back and wanted his fries recooked. The portions was too small for the amount paid and the quality was bad. He was upset because the young man working cashier has no clue how to handle the situation. That is a management issue. The complaints about the soda machine. Clearly after 45 minutes if there is an issue where the flavor is not being dispensed and all you can taste is carbonation, you do not shrug and say you don’t know what to say. Owners, please Look at this store’s numers. If they’ve dipped, I think this post would help to explain why. Customer service is a starting point for sure, followed with managing that things are running according to operation standards.

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