Dunkin'

3.9
609 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gastonia, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2302 S New Hope Rd, Gastonia, NC
28054, United States

Hours

Reviews

3.9
609 reviews
5 stars
322
4 stars
105
3 stars
52
2 stars
36
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are criticized for rudeness and poor attitudes.

Cleanliness

Multiple reviews highlight unsanitary conditions, including reports of roaches and dirty facilities, indicating a need for better cleanliness standards.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, suggesting issues with staff training and attention to detail.

Speed of Service

Customers consistently report long wait times, particularly in the drive-thru, which detracts from the overall experience.

Food Quality

While some customers enjoy the food, there are numerous complaints about stale or poorly prepared items, indicating inconsistency in food quality.
  • CJ
    Craig Jacobson
    Oct 8, 2025
    5.0
    Love the order ahead app
  • JJ
    Jack Jack
    Aug 15, 2025
    1.0
    Not sure who took my order in the drive through but my ticket says Sabrina she had extremely long xxl nails ngl kinda gross to see when handling food. But whoever took my order had a really bad attitude very passive aggressive for no reason. I remember the type of workers that they had years ago when I would go hang out after school and it was great vibes then but this woman or girl was so nasty, give people some grace if they don’t understand the menu. Don’t be passive aggressive because you hate your job and you’re having a bad day. I definitely wouldn’t recommend going back i don’t care if the food is good. I don’t want to be served by nasty women. You work at an ice cream/doughnut shop why would you be angry lol you should be happy that’s a chill job! How stressed out can you be by doughnuts and ice cream cones🤣
  • EE
    Erika
    Jul 21, 2025
    1.0
    I ended up leaving the drive through this morning because the woman working it was SO rude, pushy, and impatient. I’ve never had an experience like that ar this location before. There’s another Dunkin down the street so I chose to go there. I will never be back at this location again because dealing with someone who clearly doesn’t want to be there or have time to help customers is not worth it.
  • DP
    Daniel Pxndx
    Jun 19, 2025
    1.0
    very bad service😡
  • AA
    Alexis
    May 29, 2025
    1.0
    Walked in to get coffee and ice cream and there was roaches crawling around the ice cream and a couple in some of the ice cream. I was too revolted to take a picture. Absolutely disgusting. Avoid at all cost. That’s a hazard.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Gastonia, NC?

Dunkin' in Gastonia is open Monday to Friday from 5:00 AM to 8:30 PM, and on Saturdays and Sundays from 6:00 AM to 8:30 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.