Chipotle Mexican Grill

3.7
1562 reviews
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Business Details

2501 E Franklin Blvd, Gastonia, NC
28056, United States
(704) 215-4262
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Gastonia is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2501 E Franklin Blvd, Gastonia, NC
28056, United States

Hours

Reviews

3.7
1,562 reviews
5 stars
760
4 stars
280
3 stars
150
2 stars
104
1 star
268

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The dining area is frequently reported as dirty, with trash and food debris often left unattended.

Food Availability

Customers consistently complain about the restaurant being out of key ingredients, especially during peak hours.

Portion Sizes

Many reviews mention inconsistent and small portion sizes, leading to dissatisfaction with value for money.

Customer Service

Numerous customers report rude or unhelpful staff, with poor management contributing to a negative dining experience.

Food Quality

Several reviews highlight issues with food quality, including undercooked rice and stale chips, leading to disappointment.
  • AM
    A M (MajesticLOZneko)
    3 days ago
    4.0
    The stale chips have gotta stop!!!! For those who have theirs delivered to their homes via DoorDash or similar services, in my experience you’re almost always guaranteed stale chips. Sometimes we try again in hopes that they won’t be stale… I’m not sure why. And yes, I’ve had fresh chips from there before… Otherwise!! Everything is great!!! :D
  • JC
    Josh cloonan
    4 days ago
    1.0
    Ordered online, they barely put any food in the bowl I can literally see the bottom of the bowl before eating anything
  • JT
    javier torres
    Nov 7, 2025
    1.0
    white lady serving was terrible had to get double chicken just to get enough.. white rice look like slime still serving it to people just aweful
  • SG
    Stacy G
    Nov 6, 2025
    1.0
    The portions of protein you get from here is truly laughable. Not to mention how dirty the inside is. Manager always screaming at workers. Done giving this place a chance after chance.
  • RA
    Rex A
    Nov 5, 2025
    1.0
    The inside of this place is always filthy. Also, they give half the meat of any other location. Also out of stuff. Only take exact change. Skip this place. You’ll just end up wishing you never came.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Gastonia offer?

Chipotle Gastonia offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill in Gastonia?

Chipotle Gastonia is open daily from 10:45 AM to 11:00 PM.