Bojangles

3.5
713 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
3638 S New Hope Road, Gastonia, NC
28056, United States

Hours

Reviews

3.5
713 reviews
5 stars
288
4 stars
140
3 stars
75
2 stars
53
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and rude employees, leading to a frustrating experience.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

The quality of food was inconsistent, with complaints about overcooked chicken, cold items, and poorly prepared biscuits.

Cleanliness

Several customers noted unsanitary conditions in the dining area, including dirty tables and the presence of pests.

Positive Experiences

Despite the negative feedback, some customers praised the food quality on certain occasions and mentioned friendly staff.
  • RG
    Retro Goons
    Nov 13, 2025
    1.0
    It never fails. This Bojangles always messes up my order. No one here cares about the customer. Sorry bunch of employees. It doesn’t matter how you order your food, they do what they want. None of you can even make a sandwich the right way. And I’m gonna keep leaving these honest reviews until you all get it right. It’s clear to see why you work at Bojangles. And you can’t even do that right.
  • WS
    William Sevy
    Nov 4, 2025
    1.0
    Understaffed and not managed.
  • MB
    M B
    Oct 31, 2025
    1.0
    Ordered a Cajun biscuit, egg and cheese biscuit, and two orders of hash browns. Was told to pull into a spot because the order wasn’t ready. Waited 15 minutes before having to go inside because the food was never brought to us. Picked up the food at the counter and was told they “couldn’t find us.” Got back to the car and realized the order was completely wrong. We got a sausage biscuit (nothing else on it) and 3 orders of French fries (it was 7am). The order on the bag was written correct so I’m not sure how you get it SO completely wrong. I went back in a second time and had to re-explain my order again even though it was on the bag and just got stared at by the employees like I had 5 eyes. Finally got the correct order and headed home after being there 30 minutes. Got home and realized the chicken in the Cajun biscuit was completely raw - bright pink on the inside. Threw it right in the trash. Absolutely horrible experience and food. It is also worth mentioning the store was totally empty when we went, so there was no excuse other than laziness. Unless you want food poisoning and the wrong order I recommend going elsewhere.
  • SR
    Sheila Rose
    Oct 29, 2025
    1.0
    Not only did I wait an hour but I didn't get everything in my order that I was supposed to get a young lady with a ponytail had a bad attitude saying she was not going to give me my sauces that I clearly paid for without me giving her 50 cents for each sauce never again will I go back into that establishment 15 people later that I finally get my order the lady that was waiting in customer service claimed I never missed my orders give me straight attitude she needs to lose her job or at least pay attention a little better I was not rude there was no call for her to be rude. It used to be one of the nicer Bojangles in the area I will never go back there again or recommend anyone go up there.
  • GT
    Gary Trotter
    Oct 2, 2025
    1.0
    When I picked up two after five specials, they are supposed to have one leg and one thigh in each. Both had two sizes. My wife does not like thighs and I should’ve been told there were no legs when I picked them up. To top it off, the thighs are overcooked

Frequently Asked Questions About Bojangles

What are the dining hours at Bojangles on weekdays?

Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday.

Is there a drive-through available at Bojangles? What are its hours?

Yes, Bojangles has a drive-through open from 5:00 AM to 10:00 PM Monday through Thursday, extended to 11:00 PM on Friday and Saturday, and 6:00 AM to 10:00 PM on Sunday.