Bojangles

3.5
718 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
3638 S New Hope Road, Gastonia, NC
28056, United States

Hours

Reviews

3.5
718 reviews
5 stars
289
4 stars
142
3 stars
75
2 stars
52
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many customers reported receiving old, cold, or improperly cooked food, with frequent complaints about overcooked chicken and incorrect orders.

Service Speed

Customers consistently mentioned slow service, both in the drive-thru and dining area, often resulting in long wait times.

Cleanliness

Several reviews pointed out unsanitary conditions in the dining area, including dirty tables and the presence of pests.

Management Issues

Feedback indicated poor management and staffing levels, contributing to the overall decline in service and food quality.
  • SS
    Steven Scofield
    Dec 15, 2025
    1.0
    You’d think they’re punishing you for dining in person. One single person who is going at a glacial pace while everyone else in the restaurant focuses on the drive thru. Food tasted old and wasn’t hot. Out of soda somehow. Bad Bojangles experience all around.
  • BS
    brittney stephens
    Dec 14, 2025
    1.0
    This bojangles is absolutely disgusting. Today every thing in my order was old. The chicken, fries, even the lemonade!!!! Do not come here unless you want trash tasting food!!!!
  • CJ
    Carla Johnson
    Nov 24, 2025
    1.0
    I don’t usually leave reviews, but this visit to Bojangles was so bad it deserves one. The cashier was shockingly rude from the moment I walked in — no greeting, no smile, just an attitude that made me feel like I was inconveniencing them by ordering food. When I asked a simple question about the menu, they snapped back with a dismissive tone, as if I should already know the answer. The lack of basic courtesy was unbelievable. Fast food isn’t fine dining, but respect and professionalism should still be expected. Instead, I left feeling irritated and unwelcome. If this is the kind of service Bojangles thinks is acceptable, I’ll gladly take my business elsewhere. One star only because zero isn’t an option‼️
  • RG
    Retro Goons
    Nov 13, 2025
    1.0
    It never fails. This Bojangles always messes up my order. No one here cares about the customer. Sorry bunch of employees. It doesn’t matter how you order your food, they do what they want. None of you can even make a sandwich the right way. And I’m gonna keep leaving these honest reviews until you all get it right. It’s clear to see why you work at Bojangles. And you can’t even do that right.
  • MB
    M B
    Oct 31, 2025
    1.0
    Ordered a Cajun biscuit, egg and cheese biscuit, and two orders of hash browns. Was told to pull into a spot because the order wasn’t ready. Waited 15 minutes before having to go inside because the food was never brought to us. Picked up the food at the counter and was told they “couldn’t find us.” Got back to the car and realized the order was completely wrong. We got a sausage biscuit (nothing else on it) and 3 orders of French fries (it was 7am). The order on the bag was written correct so I’m not sure how you get it SO completely wrong. I went back in a second time and had to re-explain my order again even though it was on the bag and just got stared at by the employees like I had 5 eyes. Finally got the correct order and headed home after being there 30 minutes. Got home and realized the chicken in the Cajun biscuit was completely raw - bright pink on the inside. Threw it right in the trash. Absolutely horrible experience and food. It is also worth mentioning the store was totally empty when we went, so there was no excuse other than laziness. Unless you want food poisoning and the wrong order I recommend going elsewhere.

Frequently Asked Questions About Bojangles

What are the dining hours at Bojangles on weekdays?

Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday.

Is there a drive-through available at Bojangles? What are its hours?

Yes, Bojangles has a drive-through open from 5:00 AM to 10:00 PM Monday through Thursday, extended to 11:00 PM on Friday and Saturday, and 6:00 AM to 10:00 PM on Sunday.