Arby's

3.9
1187 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
524 Cox Rd, Gastonia, NC
28054, United States

Hours

Reviews

3.9
1,187 reviews
5 stars
546
4 stars
312
3 stars
150
2 stars
65
1 star
114

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, poorly prepared, or not meeting expectations, while some praised the taste and freshness of certain items.

Service Experience

Customer service experiences varied widely, with some praising friendly staff and quick service, while others reported rude interactions and long wait times.

Cleanliness

Several reviews mentioned cleanliness positively, noting a clean establishment, while others pointed out dirty areas and lack of attention to cleanliness.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • LJ
    LaLa Jay
    Jan 3, 2026
    1.0
    Cold fries and i ordered curly and got all little fries like it was bottom of the bag never again. I just went cause I work in the post office 2min away but I would rather not eat if it comes down to Arby's. TRASH
  • TM
    Toby M
    Dec 27, 2025
    5.0
    I love y'all's slidders and milkshakes
  • BB
    Brandon Barrett
    Dec 23, 2025
    1.0
    The service at this location is absolutely horrible. Used to love this location. Come in several times a week to get a French Dip for lunch....Last 3 times the sandwich was so poorly made it couldn't be eaten while driving or even sitting parked somewhere for that matter. When you can't even touch the bread due to all the cheese being stuck to the outside of the sandwich and the paper its aggravating to say the least. Last 3 times I had to throw my meal away. Unfortunately I will not return to this location as a customer again. If they cant comprehend the fact the sandwich they are making is so messy it cant be eaten then I can't spend my time for lunch hoping they get it right after 3 terrible experiences.
  • CS
    crystal speenburgh
    Dec 11, 2025
    1.0
    Food was terrible. Do not waste your money. Tasted like expired food.. dry and hard to eat. Threw half my lunch away.
  • PA
    Patty Anthony
    Dec 3, 2025
    1.0
    I ordered crinkle fries and they gave me curly fries, cold cold curly fries like right out the fridge. I asked for ketchup and mayo when the associate was handing me the bag and he still didn't put it in there so I had to back up and knock on the windows to get it due to no one being around. Pulled off and went to eat the sandwich and it was just as cold and I also got a cup of cheddar and it was cold! It was all cold jlikenitbhad just been taken out of a fridge. Really disappointed and will not be going back to this Arby's ever again!