Customers consistently praised the store for being clean and well-stocked.
Customer Service
Feedback on customer service was mixed; while some employees were noted as friendly and helpful, others were criticized for poor service and lack of attentiveness.
Product Availability
Several customers reported issues with items being out of stock, leading to dissatisfaction.
Location and Convenience
The store's convenient location and ease of access were frequently highlighted as positive aspects.
Pricing
Customers expressed concerns about high prices, with some suggesting the need for lower prices.
RS
Rob Scherman
Jan 4, 2026
5.0
Super clean, convenient location and well stocked
NA
Nanni A
Dec 17, 2025
5.0
The store manager Jim P went above and beyond to help me with a situation. Honestly the entire team is very attentive and helpful. But thank you for helping me with the gift card issue.
EC
Erica Collins
Dec 4, 2025
1.0
was told 15 minutes wait for pick up, waited 25 minutes and then left. back again and noone cares about the pickup orders.
PW
Pamela Whitehurst
Nov 29, 2025
4.0
I especially like the produce and specialty items
DW
Dawn White
Nov 8, 2025
1.0
The cashier had on headphones and was carrying on a personal conversation the whole time he checked us out. He didn't ask for a food lion card, didn't tell us a total, didn't say anything at all cause he was too focused on his conversation. I can't believe Food Lion allows this. It's not just this location, all Food Lions have poor customer service. I guess customer service is not a priority for them .
What are the regular operating hours of Food Lion at 3870 W Franklin Blvd., Gastonia?
Food Lion is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Gastonia?
Food Lion is located at 3870 W Franklin Blvd., Gastonia, NC 28052, in the West Franklin Boulevard neighborhood.
Does Food Lion offer wheelchair accessible entrances and parking?
Yes, Food Lion provides wheelchair accessible entrances and parking for customers.
Can I pay with mobile NFC or debit cards at Food Lion?
Yes, Food Lion accepts payment via mobile NFC and debit cards, and does not require cash only.
Does Food Lion sell organic and prepared food products?
Yes, Food Lion offers organic products as well as prepared food items.
Is there a public restroom available at Food Lion?
Yes, Food Lion has a public restroom available for customers.
What promotions does Food Lion currently offer?
Food Lion features a Shop & Earn Rewards Program to help customers start saving today.
Are there nearby places such as eateries or services close to Food Lion?
Nearby places include Bessemer City Domino's Pizza for food, Western Union for money transfer services, and Posh Nails beauty salon, offering convenience around your grocery shopping.
Which nearby places can I visit for quick dining options near Food Lion?
You can visit nearby 2000 Cafe for Asian cuisine, Subway for sandwiches, or Sweet Scoops for ice cream and smoothies after your grocery trip.
Are there other shopping options close to Food Lion if I need discount or thrift items?
Yes, Dollar General is nearby for discount shopping and Mountain Treasures offers antique and thrift store options.