Panera Bread

Reviews

• MM

  Michelle Morton

  3 days ago
  1.0
  Shelley, "Brianna" is the problem at this location. If she is indeed the store manager, it explains a lot regarding my rating this visit one star. She took this order, but it did not help avoid confusion regarding the pick 2 favs. SHE was confused as to what the menu items are that the customer see. She left entrees off the order and put in what she wanted us to have after ordering $33.00 worth of food, as you know, this didn't include much and no drink. Which was noted on the regular receipt. We also had to request a regular, receipt, examine the order before leaving and had to return because it was not filled correctly or to our satisfaction. Brianna's attitude reflected no care or concern about us being dissatisfied because of the confusion she brought to our order, leaving out a main entree and having to return to get the items we ordered originally. Brianna couldn't care less about customer retention, satisfaction, and correcting her mistakes. Instead of trying to sound friendly Brianna, you should try being efficient and effective. This was a very unsatisfying experience at this location with Brianna. Shelley, please advise when you have replaced Brianna with someone who pro Panera Bread, takes accountability, responsibility, is efficient and effective in her role as a "Store Manager ". Again, this was an unnecessarily frustrating experience and made the expensive food, not good. Shelley, Brianna not only is clueless when it comes to the menu, she's oblivious to "giving a treat for your troubles " as stated on the receipt. I even noted to her about her lack of empathy for customers satisfaction and her attitude was not concerned, hence I asked for the manager and she was the manager and requested a regional manager and got your name. Sincerely, Dissatisfied Paying Consumer.
• MJ

  Misty Johnson

  Nov 9, 2025
  5.0
  Just love Panera!
• XK

  Xavier Karn

  Nov 8, 2025
  1.0
  Multiple complaints unfortunately. Got handed a spoon with someone’s food on it, spoon was dirty. My order was made incorrectly. Didn’t buzz me when the food was remade. So food was warm. There was barely any clean dishes to use. Ruined my appetite had to take it home
• TH

  Tanya Hogan

  Nov 4, 2025
  3.0
  Quite disappointed with the drive through. Long wait, and the attendant didn't know how to process a coupon and charged me for the order. The manager had to make the correction which slowed the drive through line even more.
• LL

  Lori Lipkin

  Oct 7, 2025
  1.0
  We arrived at 4pm for dinner & they were already out of pumpkin seeds for the squash soup. I spent $29 for 1 full meal for my dad & 1 small cup of soup for me. I was given a pager and when the food was ready, I had to pick out up myself. We had three items so I asked for a tray. "We don't have trays, make 2 trips" REALLY? $30 for a meal and a half, I have serve myself, and they can't afford to let me use a tray. Never coming back.

Frequently Asked Questions About Panera Bread