Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Franklin Subway® Restaurant at 149 Highlands Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.5
163 reviews
5 stars
71
4 stars
28
3 stars
13
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Food Quality
Many customers reported issues with food quality, including stale ingredients, poorly made sandwiches, and unsanitary conditions.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary food handling practices.
Order Accuracy
Numerous complaints were made about incorrect orders, including missing items and wrong sandwich sizes.
Timeliness
Customers expressed frustration with inconsistent service times, including delays in opening and fulfilling online orders.
- MMMcmahonNov 3, 20251.0Sub soup via online app.
- MMMeganOct 16, 20255.0I love subway, always great service and food! I love all the healthy options they have to choose from!
- EEEricOct 15, 20255.0⭐️⭐️⭐️⭐️⭐️ Stopped in tonight for a couple of Italian subs and, man, they nailed it. Everything was fresh, stacked perfectly, and had that just-right toasted crunch. Adrian and Mandy were absolutely awesome — super friendly, quick, and genuinely cared about getting everything right. You can tell they take pride in what they do, and that kind of customer service is rare these days.
- JHJudy HartleySep 17, 20251.0I called twice to get some info on a large order & no.one ever picked up. I went into place & there was a young man lying in one of the booths. I asked the girl if I could talk to a manager, the young man got up & TRIED to give me a price...which was outrageous. I was outside talking to my friend discussing the price & he came out & started asking more questions, still trying to give me prices. He took my name & number & said the manager would call me, but they never did. Oh well their loss. I gave the order for 75 6"subs to Firehouse Subs....they were very helpful, gave me a 10% discount. I haven't ate at Subway for a long, long time & guess I still won't. Will give my business to Firehouse...
- DDDanniSep 4, 20251.0I Came by today for a sub and I open the bag first thing I see if an oily piece of red hair….thats really gross maybe y’all should make you’re workers wear hair nets on top of that it was made really badly….also order a drink with it and just tasted funny….
Frequently Asked Questions About Subway
Where is the Subway restaurant in Franklin located?
The Subway restaurant is located at 149 Highlands Rd, East Franklin Shopping Center, Franklin, NC 28734.
What are the operating hours for Subway at East Franklin Shopping Center?
Subway is open daily from 9:00 AM to 10:00 PM, including weekends, but is closed on Thanksgiving Day and Christmas Day.
Does Subway offer pickup and delivery services?
Yes, Subway offers both curbside pickup and delivery services for your convenience.
Can I dine in at the Subway in Franklin?
Yes, this Subway location serves dine-in customers as well as takeout and delivery orders.
Does Subway provide catering services?
Yes, Subway offers catering services to accommodate your event and group orders.
What meals are served at Subway in Franklin?
Subway serves breakfast, lunch, and dinner at this location.
How can I order food from Subway online?
You can order online through Subway's official menu and ordering webpage at https://subway.com/en-us/restaurant/3558-0/menu/.
Are there other dining options near Subway at East Franklin Shopping Center?
Yes, nearby dining options include Papa Johns Pizza for pizza and Ms. Lois' Restaurant for American-style meals, both conveniently located within the same shopping center area.
What beauty and wellness services are available near Subway?
Near Subway, you can find several beauty salons and spas such as Merle Norman Cosmetic Studio, Mirror Dance Hair Studio, and Salon Ron Moss for hair and beauty services.
What fitness and recreational facilities are close to Subway?
For fitness enthusiasts, nearby options include Yoga Den NC, Body Visions Gym, and NC Tang Soo Do Martial Arts for various sports and fitness activities.