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Sonic Drive-In

3.9
(905 reviews)

Business Details

77 Sawmill Village Lane, Franklin, NC
28734, United States
(828) 369-5711

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Franklin, NC. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 77 Sawmill Village Lane for the ultimate SONIC experience!

Location

Sonic Drive-In
77 Sawmill Village Lane, Franklin, NC
28734, United States

Hours

Reviews

3.9
905 reviews
5 stars
395
4 stars
243
3 stars
125
2 stars
60
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Mixed reviews on food quality; while some enjoyed specific items like burgers and shakes, others complained about cold, stale, or poorly prepared food.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of urgency.

Cleanliness Concerns

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms.

Positive Experiences

Despite the negatives, some customers had positive experiences, enjoying the food and service, particularly during less busy times.
  • SP
    Shauna Paproski
    Jan 9, 2026
    5.0
    I've been to a lot of Sonics and this one is by far the best. Everything is made correctly and they still offer the mint that most others have done away with. It was a bit if a wait after ordering,but it was great otherwise
  • MS
    Michael Subirana
    Dec 31, 2025
    1.0
    And this quite possibly could be the worst Sonic in the world. I haven't been there in a while but I boycotted them a year ago because of horrible service and absolutely horrid food. I mean I had a frozen tater tot in my fried pickles that were undercooked. I asked for no onions and the sandwich came out with more onions on it than I've ever seen on a sandwich in my life. The manager was nice. She helped me get my refund and gave me some extra coupons but I won't be going back there to eat. Maybe I can use them somewhere else
  • JI
    John Irwin
    Dec 27, 2025
    2.0
    Online mobile orders are a joke! If Alex is working just be prepared to get 1/2 of what you ordered and if there is any substitutes on your order they will not be done on your order. New girl is too lazy to walk two feet from the window to get anything so be prepared for an attitude! When I pay for something and give specific directions that’s what I want and that’s what I pay for. I ask and pay for extra limes in my drink every order. I’m tired of paying for them and not getting them. The last few times they say they have ran out of limes. I ask for twisted lime syrup that’s bright green and when I get my limeade it’s clear. Don’t have any trouble with any other Sonic. Just seems like specific lazy people at this location. Gabby that works in the morning shift is amazing and is wonderful at her job.
  • JW
    John Walker
    Dec 27, 2025
    4.0
    I ordered up lunch at the Sonic in Franklin NC today. The smash burgers are really good. The french fries at the Franklin NC however were identical to the ones I had last summer from that same Sonic. They taste stale and flavorless. Fries that bad usually are from failing to change the cooking oil frequently enough or they don't throw fries out after they've been sitting for 20 minutes. It's unfortunate because smash burgers and fries go together.
  • MH
    mark h.
    Dec 24, 2025
    4.0
    Very friendly, Food fresh

Brand Certified Facts from Sonic Drive-In

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