Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,658 reviews
5 stars
564
4 stars
355
3 stars
362
2 stars
134
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality varied significantly, with some praising friendly staff while others reported rude interactions and slow service.
Food Quality
Food quality was inconsistent, with reports of fresh items and good taste, but also complaints about cold, soggy fries and poorly prepared burgers.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting clean dining areas and bathrooms, while others reported dirty tables.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.
- MWMichael WoodardDec 31, 20253.0It's a McDonalds if you've seen one you've seen most
- SFStephanie Frankum-LewisDec 31, 20251.0They were only one person taking orders and bringing them out
- PPPura PerezDec 26, 20255.0the best Mcdonald’s. The food was really fresh
- MWMeka WoodringDec 9, 20255.0I visit the Franklin McDonald’s in the Franklin Plaza often, maybe a little too often. Anthony in the first window always has a smile on his face and is super courteous. He truly seems to enjoy his job and his customers. Ericka that’s always at the second window always really nice as well and always thanks me and does a great job getting the food out and taking care of her customers. I just wanted to give a shout out to these two individuals. The food is always good but honestly the service I receive there is the reason I keep going there. Some days you just need your McDonalds fries, a Diet Coke and a dose of smiles and great service! Thank you Ericka and Anthony for always making my visits so pleasant.
- HFHarmony FaithDec 7, 20252.0Got a happy meal and a quarter pounder, person at the first window was rude, inconsiderate, and does NOT deserve her job! Name of person at first window was Bree, Blonde long hair and sloppy.
Frequently Asked Questions About McDonald's
What are the operating hours for dine-in at McDonald's in Franklin, NC?
McDonald's in Franklin, NC is open daily from 5:00 AM to midnight for dine-in service.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM until midnight.
What are the delivery hours for McDonald's in Franklin, NC?
Delivery is available every day from 6:00 AM to 11:00 PM.
Can I order McDonald's food online or through an app?
Yes, you can order through the McDonald's App available on Apple App Store and Google Play, or via the delivery URL https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, it offers a drive-thru service from 5:00 AM to midnight daily.
Are there any nearby places where I can wash my car before grabbing food?
Yes, Laser Wash Express, a car wash and auto detailing service, is located nearby and convenient if you want to clean your car before visiting McDonald's.
What nearby places could I visit for a shopping trip close to McDonald's?
Big Lots, a discount and department store, and The Naturalist Marketplace for shopping are nearby the McDonald's location, perfect for a shopping stop before or after your meal.
Are there any parks or outdoor attractions near McDonald's in Franklin, NC?
Smoky Mountain Farms, LLC and The Greenway are nearby parks and nature reserves, great spots to visit before or after dining at McDonald's.
What social media channels does McDonald's use to connect with customers?
McDonald's is active on X (Twitter) as @McDonalds, Instagram as @mcdonalds, TikTok, and Facebook at https://www.facebook.com/108640855869506.