McDonald's

3.5
1658 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
329 Franklin Plaza, Franklin, NC
28734, United States

Hours

Reviews

3.5
1,658 reviews
5 stars
564
4 stars
355
3 stars
362
2 stars
134
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied significantly, with some praising friendly staff while others reported rude interactions and slow service.

Food Quality

Food quality was inconsistent, with reports of fresh items and good taste, but also complaints about cold, soggy fries and poorly prepared burgers.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some customers noting clean dining areas and bathrooms, while others reported dirty tables.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.
  • MW
    Michael Woodard
    Dec 31, 2025
    3.0
    It's a McDonalds if you've seen one you've seen most
  • SF
    Stephanie Frankum-Lewis
    Dec 31, 2025
    1.0
    They were only one person taking orders and bringing them out
  • PP
    Pura Perez
    Dec 26, 2025
    5.0
    the best Mcdonald’s. The food was really fresh
  • MW
    Meka Woodring
    Dec 9, 2025
    5.0
    I visit the Franklin McDonald’s in the Franklin Plaza often, maybe a little too often. Anthony in the first window always has a smile on his face and is super courteous. He truly seems to enjoy his job and his customers. Ericka that’s always at the second window always really nice as well and always thanks me and does a great job getting the food out and taking care of her customers. I just wanted to give a shout out to these two individuals. The food is always good but honestly the service I receive there is the reason I keep going there. Some days you just need your McDonalds fries, a Diet Coke and a dose of smiles and great service! Thank you Ericka and Anthony for always making my visits so pleasant.
  • HF
    Harmony Faith
    Dec 7, 2025
    2.0
    Got a happy meal and a quarter pounder, person at the first window was rude, inconsiderate, and does NOT deserve her job! Name of person at first window was Bree, Blonde long hair and sloppy.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Franklin, NC?

McDonald's in Franklin, NC is open daily from 5:00 AM to midnight for dine-in service.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM until midnight.