Dunkin'

3.7
324 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Franklin, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
917 U.S. 441, Franklin, NC
28734, United States

Hours

Reviews

3.7
324 reviews
5 stars
171
4 stars
38
3 stars
35
2 stars
18
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing rude or unhelpful staff, while others praised friendly and efficient service.

Food Quality

Many reviews highlighted issues with food quality, including undercooked items, stale donuts, and incorrect orders.

Cleanliness

The establishment was noted for being clean by some customers, but others reported poor conditions and a dirty parking lot.

Order Accuracy

Numerous customers expressed frustration over incorrect orders and issues with the self-service machines.

Management Issues

Several reviews pointed to poor management and staffing problems, leading to slow service and employee dissatisfaction.
  • TM
    Trailhound Media
    3 days ago
    1.0
    The employees need more guidance and a competent manager to stay on task and make orders faster. It’s the slowest DD I’ve ever been in. Please help this store do better.
  • DC
    Debra Cloer
    3 days ago
    5.0
    Ladies were so pleasant and helpful even when we realized the wrong drinks as made. Very helpful and kind!
  • BP
    Bea Pitcher
    Nov 13, 2025
    5.0
    Night guy tonight very friendly and funny. Made my drink so fast and joked with me
  • CC
    chud327
    Nov 7, 2025
    5.0
    The only issue was the wife ordered a hot coffee and it came iced, see how picture #3. No a big deal as the staff quickly fixed the issue and gave the wife Ces to our daughter. Everything that my was yummy and staff was great!! 5 stars!!
  • MS
    Melanie Spates
    Oct 24, 2025
    1.0
    I usually never put a bad review. But they messed my order up. I was not mad and very nice and respectful as I get mistakes happen. But to get mad at me and say something about me walking back to your manager was rude. I was disrespected because you messed up. The manager came out looked mad was very unprofessional and I was glared at from the lady that took my order. It was very uncomfortable.when I said thank you the manager never responded back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Franklin, NC?

Dunkin' in Franklin, NC is open every day from 5:00 AM to 9:00 PM.

Does Dunkin' in Franklin offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.