Feedback on staff is mixed; while many customers praise friendly and helpful employees, some report rude interactions and poor customer service.
Produce Quality
Several customers expressed dissatisfaction with the quality of produce, citing issues with freshness and spoilage.
Store Cleanliness
The store is frequently described as clean and well-organized, contributing positively to the shopping experience.
Pricing
Customers appreciate competitive pricing and good deals, although some feel prices can be high compared to other stores.
Store Layout
The store layout is generally well-received, making it easy for customers to find items quickly.
TT
travis
2 days ago
1.0
Worst experience ever will be taking my business elsewhere
RM
rob moore
Dec 18, 2025
5.0
I would recommend people that are used to just shopping at Ingles and Walmart around here to start looking at the weekly ad for the food Lion in Franklin because a lot of times they beat the pants off of Ingles and even Walmart for prices and surprisingly they carry many things that you can't get at Ingles in Walmart and the people that work there are super friendly and helpful
CW
Christen Weitz
Dec 10, 2025
3.0
It's not a bad store but the check-outs are mostly self-checkout. The two with cashiers said they were express - 12 items or less. So you are punished for buying more! The checker took us anyway and didn't say anything about having too many items. I hate self-checkout and would only use it if I only had a few things.
AA
Adam Abraham
Dec 5, 2025
3.0
Excellent store, great food selection, but particularly the produce and meat. If you think Sam W. is always cheaper, I suggest you do some price comparisons, as well as take advantage of the deals the regional supermarkets have. Back to Franklin, NC Food Lion. Awful, bitter manager with absolutely no customer communication skills, yet somehow... Despite several of the employees that follow this model, there are at least as many who are exemplary and really make this store shine. If the store lost its manager tomorrow, it would probably be a net positive for everybody.
DC
Donny Cruce
Sep 29, 2025
5.0
Only commercial chain I can find super yummy Quick’n Eats brand cooked burger patties. Love these things. Store is clean and well laid out to quickly find and buy what you need.
What are the daily operating hours of Food Lion at Macon Plaza Shopping Center?
Food Lion is open every day from 7:00 AM to 11:00 PM.
Where exactly is Food Lion located in Franklin, NC?
Food Lion is located at 245 Macon Plaza Dr., Macon Plaza Shopping Center, Franklin, NC 28734.
Does Food Lion offer delivery services?
Yes, Food Lion provides delivery services to customers.
What is the best phone number to contact Food Lion at Macon Plaza?
You can reach Food Lion at +1 828-369-2970.
Is there a customer loyalty program available at Food Lion?
Yes, you can become a Food Lion MVP by signing up through their program available online.
What types of products can I expect to find at Food Lion?
Food Lion is a grocery store offering fresh produce, groceries, and affordable quality items.
Can I shop at other stores near Food Lion within the Macon Plaza Shopping Center?
Yes, the Macon Plaza Shopping Center includes stores like Gordmans, Peebles, and Badcock Home Furniture &more, offering various retail and department store options.
Are there convenient services near Food Lion like money transfer or propane exchange?
Yes, nearby services include Western Union for money transfers and Blue Rhino Propane Exchange for propane needs.
What are some nearby places where I can relax or get personal care after shopping at Food Lion?
After shopping, you can visit nearby places such as Modern Barber Shop for grooming or Lotus Evolution Massage LLC for massage therapy.
Is Food Lion easily accessible for those visiting Franklin ABC Board/Store or other local shopping spots?
Yes, Food Lion is conveniently located near Franklin ABC Board/Store and other retailers such as Dollar General and BI-LO, making it easy to visit multiple stores in one trip.