This is from a Dasher’s perspective. I typically avoid Sonic pickups due to prior negative experiences, and yesterday’s interaction reinforced that decision. When I arrived to pick up a DoorDash order, the customer’s name was not visible on the main screen as it usually is. Instead, I had to click the message icon to view the name.
I pressed the button to speak with an employee and stated that I was there for a DoorDash order. The initial response I received was simply, “Okay?” Since I could not locate the order without the name, I explained the situation. During this time, I could hear an employee in the background repeatedly saying, “There is always a name on the order.” While I understand that is typically the case, the situation could have been handled more professionally and respectfully. Furthermore , I couldn’t really
Speak due to the employee in the background constantly saying the same thing
Eventually, an employee came outside, and once he realized that I was being polite, respectful, and not trying to get free food , his demeanor improved. I even apologized for the mishap .The issue was resolved, but the initial interaction was unnecessary and could have been handled in a more courteous manner.