Panera Bread

Reviews

• BP

  Brett Phillips

  6 days ago
  1.0
  Terrible experience at this location. My wife made a mobile order and waited in the drive-thru for an hour. When she finally made it to the window, they said that they did not have her food. Instead of waiting longer for them to make it, she politely asked for a refund. The worker stated they had to get a manager, rolled their eyes at her and slammed the drive thru window. She was able to get a refund and was told they were having problems with their system, but that is no excuse to treat a customer, especially one that had been patiently waiting an unreasonable amount of time.
• DT

  Darrah Turlington

  Nov 16, 2025
  1.0
  Unfortunately, this is the worst Panera location I have been to. I am a sip club member and there has been multiple occasions where I have gone through the drive-thru maybe an hour tops prior to closing and they simply just stop using the drive-thru. We waited over 20 minutes and did laps, in case the sensor didn't pick us up. The last time this happened, I went inside and asked why they weren't using their drive-thru or responding to us. They simply said "It's hectic in here." Mind you they were just trying to clean and do closing procedures with maybe 1-2 customers already eating within the restaurant. Therefore, they weren't busy with customers. They were busy trying to get done faster and refused to respond to drive-thru traffic. Not to mention the daily pace of the staff throughout the day being incredibly slow and will not take any further orders until they complete the order at hand. Unfortunately, this is our closest location to home but we attempt to utilize the one nearest our work when possible.
• AS

  Annie Sanders

  Nov 12, 2025
  5.0
  Kyle was great! My husband and I came in together and couldn't find the kitchen sink cookies, he pointed it out and even paid for it for us! He told us save the money for the holidays. He was so sweet, his service was superb - it truly made our day.
• MM

  Mary Jean Mckoy

  Oct 26, 2025
  5.0
  As always, top shelf service and delicious sub. Got the Mediterranean veggie. Vegetables were crisp and fresh.
• JL

  Jessica Loven

  Oct 21, 2025
  1.0
  SLOW RUDE SERVICE! Left me at the window after I waited 10 mins behind one car at least. I’m just picking up a drink. I should have been handed my drink next. I literally had to get off after waiting in drive thru just to get a Pepsi for my drive to Raleigh. Now 20 mins behind. Thank you.

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