McDonald's

3.2
1918 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5009 Sante Fe Road, Fayetteville, NC
28303, United States

Hours

Reviews

3.2
1,918 reviews
5 stars
574
4 stars
362
3 stars
308
2 stars
189
1 star
485

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, even during non-busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

Several customers complained about food being served cold or undercooked, with specific mentions of raw burgers and soggy fries.

Management Issues

Reviews suggested a need for better management and training, as many customers felt the staff lacked proper etiquette and efficiency.
  • GG
    Gooby19
    Nov 15, 2025
    1.0
    Easily the worst McDonald’s in Fayetteville. No reason for them to have two lanes when they only ever serve one. Takes 30 mins to order and the same to actually get your food.
  • LR
    Lafern Roebuck
    Nov 12, 2025
    1.0
    This McDonald’s has been off all week, but today? Peak chaos. I come in with my kid between 5–6 PM, just trying to grab our order, and suddenly I’m the main event. A teen employee decides we’re the joke of the day, points us out to coworkers, and the shift manager joins in—hiding near the fries like a villain in a low-budget spy movie. I honestly have no idea what we did, but apparently, it’s hilarious. I got asked several times what I was waiting for, even after giving my order number, it was like they wanted me gone yesterday. Meanwhile, the orders were backed up, fries taking forever, and a delivery driver even muttered, “It’s not worth it”—and she was right. Staring turned into whispering, following, and general “we see you” energy. I kept my cool, held onto my inner crush vibes, and didn’t crash out—but wow, what a performance. Pro tip: If you like fries and dignity, maybe try literally anywhere else.
  • AA
    Alison
    Nov 5, 2025
    1.0
    They seem to always make you pull forward or park no matter how big your order is. Mobile order or not you have to go park. One combo or two you gotta go park. Always terrible attitudes here
  • MM
    Molly Medina
    Oct 24, 2025
    1.0
    I would give zero stars if I could. I hate to be one to complain, but every time I come to this location the wait time is ridiculous. Even when they aren’t busy they have you pull forward, or to a mobile order spot. I put in a mobile order the other night before I left my house, drove to this location, pulled through the drive thru and of course, they tell me to pull to spot #3. I sat and waited for 30+ minutes! Bless the lady running the food outside, she was a sweetheart, but they came to my car once and only had the happy meal I ordered. They couldn’t figure out what my order was, so they walked back inside and I’m still sat waiting. I finally walked inside and ask where my order was and the rude little girl behind the counter said that I was “just gonna have to wait”. It took me an hour in total to get back home with our food. This store needs better management and some more training resources for the employees to improve wait time and overall customer service. Also, half of the employees need to fix their nasty attitudes. My husband and I are never anything but kind - I know what it’s like to work in customer service, but every time we come here we encounter the rudest people!
  • DM
    Destany Myles
    Oct 24, 2025
    1.0
    I will not post photos because folks scam but just received my order and boy will I insure corporate have an field day with this as my husband is eating his food he’s sharing with our 2 year old he noticed his burger is raw and I do mean raw nobody wants to answer the phone but I have the proof and digital time stamps this is completely unacceptable what are u possibly doing that you can’t ensure food is cooked well done

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Fayetteville, NC?

McDonald's in Fayetteville, NC is open 24 hours a day, seven days a week.

Does the Fayetteville McDonald's offer delivery service?

Yes, delivery is available 24/7 with options like same-day and no-contact delivery.