KC
Kelly Carter
Feb 10, 2026
I wish I didn’t have to give this location any stars. Every other KK we visit, it’s a pleasant experience, yet every single visit here, there’s some issue. The employees are either stone faced or just downright rude and they’re always out of every specialty donut, LITERALLY before noon, often by 8:30 am. And so many times I’ve checked the app, they’re even out of original. THEY CAN MAKE THEM! Why? How? I’m not exaggerating and if you don’t believe me, check the app or go by. You will see. To boot, they act like using your rewards is an issue for them on a personal level. Lady refused to scan for my one free donut after I had purchased 4 dozen online for pick up. Told me I had to use the app. Why is there an option for her to scan for my rewards if I have to use the app and how can I scan for it at every other location? I can’t tell you the last time I took the time to write a bad review, but when I tell you they have earned it, I’m not exaggerating. We drove 45 min, one way, the other night for an online order, only to arrive to them being closed HOURS early. No call, no email, and no explanation. Why is the app up if they closed early? They have the ability to turn orders off. So we get there and the only reason we know they’re closed is a handwritten sign on the door. Employees were still inside and we’ve prepaid for our order, so we’re standing at the door and they’re just ignoring us. They wouldn’t even make eye contact, more less give us any direction on how to get a refund! Finally emailed corporate (this isn’t the first time this happened) because I still can’t get them to answer the phone, even the next day, and what do they do? Nothing. A generic “we’re sorry” email that didn’t even include a coupon for our trouble. Plus, I yet to even been refunded for my order, 3 days later. They don’t care and I get why. Because we all keep showing up even when they act like this, but with all the one star reviews I’ve seen as of late, I know many of us are fed up. For my family, even as much as we love KK, this was the last straw. I’m tired of spending legit $40 dollars on 2 dozen donuts to be treated so terribly and not even be able to get my money back for a product we didn’t even get. If you have a choice, try local businesses, Duck Donuts or even Crumbl cookies bc Crumbl employees know how to treat customers and keep products in stock. The experience I had there tonight was a breath of fresh air and just reinforcement not to go back to KK.