Feedback on staff friendliness is mixed; while some customers praised the staff for being friendly and helpful, others reported poor service and rudeness.
Cleanliness
Multiple reviews highlighted issues with cleanliness, noting dirty dining areas and unsanitary conditions.
Product Availability
Customers frequently reported that the location was out of key menu items, including various ice cream flavors and toppings, leading to disappointment.
Food Quality
While some customers enjoyed their treats, others expressed dissatisfaction with the quality of the food, mentioning poorly mixed items and cold food.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of inventory management, which negatively impacted customer experiences.
DM
Danny McDonald
Nov 7, 2025
4.0
Food is good, but the place smells like sour milk all the time. I can't eat in there for the smell.
MW
M. Woods
Nov 3, 2025
5.0
Friendly staff and quick service.
MF
Maddie Flores
Sep 20, 2025
5.0
Been going for 10 years excellent
DB
David Brossia
Sep 14, 2025
3.0
Not bad but Culver's nearby is much better
CW
Chelsea W.
Aug 28, 2025
1.0
We walked in and the whole place reeked of a garbage/ vomit smell. We stood at the counter waiting and waiting. I guess all of the employees were too busy sitting in the back that they can't watch the front of their store. No one bothered to get our order. We ended up leaving and going to Cold Stone. This is not the first time this location has had bad customer service. After working customer service for years and always being attentive to my customers, the customer service here sucks!