Chipotle Mexican Grill

4.0
1124 reviews
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About

Mexican Restaurant
Chipotle Fayetteville Ramsey St. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4715 Ramsey St, Fayetteville, NC
28311, United States

Hours

Reviews

4.0
1,124 reviews
5 stars
619
4 stars
206
3 stars
118
2 stars
56
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with some employees displaying a lack of care for customer interactions.

Food Quality

Numerous reviews highlighted issues with food quality, including cold meals, small portion sizes, and unsanitary conditions.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food areas, contributing to a negative dining experience.

Order Accuracy

Customers experienced consistent problems with incorrect orders and missing items, particularly with online and pickup orders.

Staffing Issues

Several reviews noted understaffing during peak hours, leading to long wait times and overwhelmed employees.
  • JT
    Jane Thayer
    Jan 4, 2026
    3.0
    Dirty place to eat, tabels always dirty, drink machine area is just nasty,
  • KW
    K W
    Jan 3, 2026
    3.0
    Whoever is doing to go tonight 1/3/26 around 5pm, go home. Half filling these bowls. It's no way I can shake my bowl and here ish moving. They also forgot our chips and apple juice. My fault for rushing and not checking my order.
  • TS
    The Vibe Station
    Dec 24, 2025
    1.0
    Today I walked in to use the restroom. Afterwards I was greeted by a hostile female employee followed by another male employee telling me they were not open and to leave out of the back door. The amount of attitude and aggression could have easily turned the situation dangerous. I respect if the store is closed but the lobby was open and there was another customer sitting down. I only recommend this store if you want your food with a side of drama.
  • CC
    CGONZ
    Dec 19, 2025
    1.0
    I used to not have problem with this location it actually used to be me and my wife’s preferred chipotle location. But these past couple of times they have been getting sloppy and careless. We placed in online order for pick up, and I picked it up immediately upon the order being placed. Somehow our food was really cold and it wasn’t even warm at all. My burrito was just a ball in a ripped tortilla they didn’t even try to roll it up. My wife’s food was cold, and it just tasted so bad that my wife actually got food poisoning. May have to do with how dirty and unsanitary the place is now, just a mess everywhere that never seems to get fully cleaned up. That was most likely our last time there unless something changes. People getting sick from a restaurant is extremely unacceptable and something needs to be put into place for the better. Not only adults eat here but children do as well, if you care about your well being you’d stay clear from this location until regulations are enforced and followed!!!
  • AG
    Alexandria Grant
    Dec 10, 2025
    3.0
    I stopped in for a quick dinner, and while the wait was a bit long, what concerned me far more was the staffing situation. There were only four employees running the entire restaurant: one person making all the orders, the manager (William) making orders in a smaller section, one person on the register, and one person cooking. For a billion dollar company, this level of understaffing is unacceptable. I have visited on other nights and have seen significantly more staff, so this was alarming. Despite the strain, Manager William handled the situation with professionalism and kindness. He continuously apologized for the delay and genuinely tried to make the experience better. The young employee on the line was working quickly and efficiently, and the cashier kept the flow moving as best as he could. Their teamwork and attitude were impressive under the circumstances. Chipotle, your employees deserve better. Do right by the people who keep your business running every day.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Fayetteville Ramsey St. serve?

Chipotle specializes in customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 4715 Ramsey St, Fayetteville?

The restaurant is open daily from 10:45 AM to 11:00 PM.