Bojangles

3.2
735 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
6301 Ramsey Street, Fayetteville, NC
28311, United States

Hours

Reviews

3.2
735 reviews
5 stars
259
4 stars
112
3 stars
73
2 stars
71
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude staff and poor communication.

Wait Times

Numerous reviews mention excessively long wait times, both in the drive-thru and inside the restaurant, often exceeding 20-30 minutes.

Food Quality

Several customers reported issues with food quality, including undercooked items, incorrect orders, and food that was not fresh.

Management Issues

Many reviews highlight a lack of effective management, with complaints about staff being untrained, unprofessional, and unmotivated.

Inconsistency

Overall experiences vary greatly, with some customers praising specific staff members while others report consistently poor service.
  • NM
    Nia Mcneill
    Nov 9, 2025
    1.0
    Dirty rice is really nasty I always go to bojangles for dirty rice and this location has the worst dirty rice no meat in it at all and it’s dry nothing “dirty” about it at all just plain rice
  • TA
    Trace Anderson
    Nov 9, 2025
    2.0
    I have not ordered from this particular restaurant in several months, and today I was reminded why. I placed a curbside pickup mobile order at around 10:30 this morning, with pickup time at 10:46. I pull into a mobile order curbside pickup parking spot at the restaurant at 10:48. About ten minutes later, an employee comes out and asks if I’m waiting on the order she has. I tell her no, and I gave her the details of my order. She didn’t say a word and handed the food off to the car parked next to me. I assumed that they were short staffed, so I waited. I checked the app and the app stated that my order was fulfilled as of 10:46. Twenty more minutes go by, so I go through the drive thru. I spoke into the speaker that I have been waiting to for my mobile order and before I could even finish, an employee rudely interrupted me saying I needed to come inside to pick it up. I explained to her that it was a curbside pickup order, and she again interrupted me saying that I just needed to come inside to pick it up. I’ve already been waiting longer than thirty minutes past the original pickup time, so I’m pretty annoyed. I go inside and - surprise - there is a line. The employee behind the counter is trying to take orders while also fulfilling orders herself. There seemed to be four or five other employees working in the back as well. Another ten minutes go by of me trying to get the attention of someone. Finally, I had to rudely interrupt the counter employee and explained that I had been waiting for 45 minutes now for a CURBSIDE pickup order. She said to me something to the effect of “you should have came inside. We’re busy and short staffed and we don’t have the time to do curbside right now.” This restaurant is under HORRIBLE management. The hourly employees seem to be consistently overworked and understaffed. If you are not able to fulfill one of the main features of modern day fast food - curbside pickup - then do not offer it. I sincerely hope this restaurant either gets new management or very heavily retrains the current manager. The hourly employees deserve better. The food was good at least.
  • DB
    Dale Bill
    Nov 8, 2025
    1.0
    On 11-8-2025 it took 10 mins. for someone to rake our order inside the restaurant. Then it took another 15 minutes to receive our order which was all dark meet when we ordered all white meat.
  • FG
    felicia griffin
    Nov 6, 2025
    1.0
    Worst bojangles to ever go to you'll have to wait bout 30 min just for ur food ! im a manger at McDonald's couldn't leave my store so I sent my employee. They didn't give a receipt but gave me Messed up food and it was cold ! When I called the store 3 times last night no one picked up called this morning for someone to tell me I'll need a receipt and to get the phone hanged upon me .... when they didn't give one but I tell her I have phone records and bank statement n still no help I was so pissed last night I throwed the food away !
  • CH
    Christopher Hunter
    Oct 27, 2025
    5.0
    We stopped late night 26 Oct and received the most amazing customer service from any establishment ever. Screw Chick-fil-A, screw em' all...Bojangles for the win. Food was hot and fresh. I wish we got the names of the 2 women working but Thank you. Good down to earth folks are rare these days. If the manager reads this find out who was working that night and give them the credit they deserve.

Frequently Asked Questions About Bojangles

What are the dining hours at Bojangles in Fayetteville?

Bojangles in Fayetteville is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

Does Bojangles offer drive-through service? If so, what are the hours?

Yes, Bojangles has a drive-through that operates from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday. On Sunday, it opens at 6:00 AM.