There are significant complaints about rude and unhelpful staff, particularly at checkout, leading to a negative shopping experience for many customers.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Product Quality
While many customers appreciate the produce and meat selections, there are concerns about pricing and the quality of certain items.
Management Issues
Customers express frustration with management's lack of responsiveness to complaints and employee behavior, indicating a need for better oversight.
AC
Amanda Carter
Jan 31, 2026
1.0
Terrible customer service from the employee working at the 'customer service center'. I just wanted to pull out some money on my card, I didn't ask for attitude. I didn't catch her name nor did I even want too from the nasty attitude she had. Someone needs to remind her that if she doesn't want to be there, she doesn't have to be. Whatever problem she had at home, she definitely brought it to work. I recommend management giving her a mental health day.
PP
Patrick Pickney
Jan 30, 2026
2.0
To much
CC
Chrissy Chris
Jan 9, 2026
1.0
I am a regular customer at this store, but I will no longer be returning due to repeated negative and concerning experiences.
When issues are brought to management, the manager does not take complaints seriously or attempt to resolve them. There is also an employee, a woman, who consistently profiles customers and follows them throughout the store, creating an uncomfortable and hostile shopping environment.
More concerning is a bald male employee whose name I do not know. On multiple occasions, he has made threatening and inappropriate comments such as “I’m gonna f you up.” This behavior is unacceptable and alarming. Employees also tend to gather together, gossip, and focus more on watching and profiling customers than providing customer service.
I understand that retail theft can be an issue, especially in areas with homelessness, but there is a clear difference between regular customers and individuals engaging in theft. Profiling, harassment, and threats are not acceptable under any circumstance.
After discussing my experience with a neighbor, I learned she has had the same threatening interaction with this same employee, which raises serious concern, particularly since it appears women are being targeted. Because management has failed to address these issues, if this behavior happens again, a police report will be filed.
I am also contacting corporate to make them aware of these ongoing issues. I am not the only customer with these complaints, and I will be forwarding multiple reviews that document the same behavior. Many of these reviews are months old, yet the same problems are still occurring as of December 9, 2026, which shows a clear lack of corrective action.
Until there is proper management oversight and employee accountability, I will not be returning.
JC
jose calatrava
Nov 13, 2025
5.0
Supermercado para todo lo que buscas. Excelente calidad, buena variedad, buenos precios y muchos descuentos para los afiliados.
What are the daily operating hours of Food Lion at 9535 Cliffdale Rd in Fayetteville?
Food Lion in Fayetteville is open daily from 7:00 AM to 10:00 PM.
Does Food Lion in Westin Centre offer wheelchair accessible entrance and parking?
Yes, Food Lion provides wheelchair accessible entrance and parking for customers.
Can I pay with mobile NFC or debit card at Food Lion on Cliffdale Rd?
Yes, Food Lion accepts payments via mobile NFC, debit cards, and also paychecks; cash-only payments are not required.
Where is Food Lion located in Fayetteville?
Food Lion is located at 9535 Cliffdale Rd, Westin Centre neighborhood, Fayetteville, NC 28304, USA.
Does Food Lion sell organic products and prepared foods?
Yes, Food Lion sells organic products as well as prepared foods.
Is there a public restroom available at Food Lion in the Westin Centre?
Yes, Food Lion has public restrooms available for customers.
What is the main phone number and website to contact or find more information about Food Lion at Westin Centre?
The main phone number is +1 910-860-7966 and more information can be found at https://stores.foodlion.com/nc/fayetteville/9535-cliffdale-rd.
Are there nearby restaurants where I can grab a bite before or after shopping at Food Lion?
Yes, nearby restaurants include Subway, Pizza Hut, Caffe OPA (a Mediterranean cafe), Yang Garden (Chinese restaurant), and El Cazador Gillis Hill (Mexican restaurant).
Where can I find nearby financial services when visiting Food Lion?
Nearby financial services include Coinme for currency exchange, Western Union for money transfers, LibertyX Bitcoin ATM, and Wells Fargo ATM.
What other shops and services are located near Food Lion in the Westin Centre that might be helpful during my visit?
Nearby you can find CVS Pharmacy, Family Dollar discount store, The UPS Store for shipping and printing, 401 Nails and Galaxy Nails salons, Bark Avenue pet store and groomer, Fit4Life Health Clubs gym, and CMA Martial Arts club.
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