Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customer service experiences vary significantly, with some praising friendly and energetic staff, while others report rude or unprofessional behavior.
Order Accuracy
Multiple customers experienced issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.
Food Quality
Food quality is generally good, but there are complaints about cold or stale items, especially during busy hours.
Cleanliness
The restaurant is often noted for being clean, although some reviews mention areas needing improvement.
Speed of Service
Service speed is frequently criticized, with many customers reporting long wait times in the drive-thru.
NN
None None
5 days ago
1.0
Every customer needs to read this review. On 2/23/26 at close to 11:30 am I walked in and ordered a classic number one meal, that’s all I asked for. Nolan is the one who took my order and he’s a manager. He gave me my total and I thought it was a little high but I don’t have a clue what the taxes are like there since I don’t even live in NC. I was just passing through and figured I would check my receipt. He charged me for an upsize on my fries and drink which I never asked for. I questioned him on it, and his response was oh that’s just how it automatically rings up. I’ve been to plenty of Arby’s across the country and this has never happened before. He literally shrugged his shoulders at me and gave me a look as like what’s the big deal. It’s stealing. You are committing theft by not telling people what they are purchasing and truly giving them an option. I told him to look at the board to see the price and he refused. He said he had to give me a smaller order of fries then which was fine with me. It took forever, should have been seconds. I had to ask to get my food back which I was very concerned with what they may have done to it. Got into my car and fries were inedible. Cold, zero salt and nasty. Sandwich was cooled off too. This place needs to be reported to the attorney generals office for fraudulent practices.
JB
Joseph Bradshaw
Jan 1, 2026
3.0
Accuracy with food items is important. We missed a $7 sandwhich and drove away. This kinda thing disrupts days.
TC
Truett Canady
Nov 11, 2025
3.0
Young lady was pleasant, but the steak nuggets were overcooked black and chewy. BBQ sauce did help!
RG
Russ Gerald
Nov 3, 2025
5.0
Great place to pull in and get food I stopped her every time I go through Elizabethtown. I have a convenient drive-thru window and there's also fuel available if needed.Their staff is courteous and friendly. I'd rather new steak bites I never delicious I highly recommend them
MM
Marcos Martinez
Oct 24, 2025
1.0
They Sucks, was trying to pay 27 dollars with a 100 dollar bill and they said they aren't taking 100 bills