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Arby's

3.9
(755 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
838 S Van Buren Rd, Eden, NC
27288, United States

Hours

Reviews

3.9
755 reviews
5 stars
347
4 stars
207
3 stars
74
2 stars
47
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unprofessional behavior from staff, particularly in the drive-thru.

Food Quality

While many enjoyed the food, there were complaints about items being cold, overcooked, or not meeting expectations.

Speed of Service

Numerous reviews indicated slow service, especially in the drive-thru, with long wait times reported.

Consistency Issues

Several customers noted inconsistencies in food quality and availability of menu items.

Positive Experiences

Despite the negatives, some customers praised specific staff members and had positive experiences with food and service.
  • SB
    Samantha Bateman
    Feb 16, 2026
    1.0
    food sets out for way longer then the dates, they serve bacon that's been in there for 3-4 days, they just change the sticker, , never have whats needed, slow, need new manager asap!!!
  • ML
    Misty Lloyd
    Feb 6, 2026
    5.0
    My absolute favorite fast food restaurant, I eat at Arby's atleast 2 or 3 times a month
  • JB
    Jessica Benfield
    Jan 7, 2026
    4.0
    If you go thru the drive thru be prepared to be waiting a while to order at the speaker. Once you get to the window, most of the time that is quick. If you are short on time I’d recommend ordering online and then going inside to pick up. Most of the time when the person acknowledges you at the speaker in the drive thru, they just say “Go ahead when you’re ready” instead of an actual greeting. The food is good and everyone I’ve come in contact with is nice, just would be nice if the whole transaction was a little faster.
  • VA
    Valorie Adams
    Dec 31, 2025
    1.0
    Not great... beef n cheddar had a weird aftertaste. I returned food to store and explained my concern. They offered to remake it, but I preferred a refund.
  • TA
    T Alexander Allen
    Nov 10, 2025
    1.0
    Went through the drive through with my wife to get dinner last night 11/9/25 around 6pm. Some person with the name tag Nyan was extremely rude on the mike and at the window. Waited almost 15 minutes for my order with one car in front of me, when I approached the window, Nyan was rude and threw our bag of food at us. One of the worst experiences I’ve ever had!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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