Topgolf

Reviews

• JG

  Josh G

  2 days ago
  2.0
  Horrid customer service….Dont believe me..try calling the Durham location…25min with AI and the national customer service and yet to connect to someone local. You order food and 5/10 times they forget to get the napkins/silverware. Not everyone you talk to are on the same boat when it comes to clarifying how their system works. They sell u gift cards but it cannot be used towards membership, why?The facility is gorgeous but just pray u don’t need to talk to a human.
• CS

  Cole Sekaly

  6 days ago
  2.0
  After we received our bay number and proceeded to the bay, we realized the group in front was not finished. We talked to a manager who said he would help clean up after the group left so we could start our time ASAP and that he would “try” to add time to the end of our booking. We started approximately 15 minutes late, and we did not receive additional time. As you pay for your time at Topgolf, it is not acceptable that they were late allowing us to start and then did not compensate us on the back end. Additionally, after our server dropped off our drinks, she did not return to take our food order for 40 minutes.
• CL

  Cat Lizcano

  Mar 29, 2026
  1.0
  AWFUL. Do not go to this Topgolf location! They removed my reservation from the list because I accidentally had a joke name as my username (Joe Mama). Lost my $20-something deposit. Decided to wait the 1.5 hour walk-in wait time.... after 1 hour we still didn't have the donuts we ordered. Everyone was complaining about the service and the place was a mess. We finally left and went to a competitor place and had an AMAZING time. Highly recommend the other place - in Raleigh. (Googs won't let me post the name)
• TW

  Tyler Waite

  Mar 29, 2026
  3.0
  Too many different “games” that seem aimed at kids. Hard to see the screen in the morning due to glare. Heaters are too hot. You can turn off the one above your spot with a switch hidden behind the post but the ones for the bays next to yours will also radiate a lot of heat. I would rather just pay one fee upfront rather than getting interrupted to pay during the last 10 minutes. Why can’t I pay from my phone? I paid for the reservation with my phone. I haven’t been to a Top Golf in over a year but this visit reconfirmed that I prefer a regular old fashioned low tech driving range.
• UP

  Ursula Polo

  Mar 29, 2026
  1.0
  After a wonderful time celebrating a friend's 50th bday party at the bay, my husband and I deciding to order to-go food for our son. Very disappointing experience at Topgolf Durham. We waited over an hour for simple items—cheese pizza, queso, and doughnuts—and the food never came out. I had to go find our server myself just to ask for a status, and was told the kitchen was backed up. Meanwhile, food was clearly coming out for other tables. What stood out most was the lack of service and communication. No one checked on us, offered drinks, or tried to make up for the delay in any way. After waiting that long, I asked for a refund. The manager came over but didn’t say anything—no apology or explanation. To make things worse, I was given a $0.00 receipt with no itemized bill, which felt unprofessional and confusing. Overall, really poor customer service and a frustrating experience. Definitely not what I expected.

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