Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Durham N. Duke Street. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.7
350 reviews
5 stars
116
4 stars
29
3 stars
15
2 stars
24
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While some customers enjoyed the food, many complained about undercooked or improperly prepared items, including missing sauces and incorrect orders.
Staff Attitude
Several reviews highlighted rude or dismissive attitudes from staff, contributing to a negative dining experience.
Management Concerns
Customers expressed dissatisfaction with management's handling of issues, indicating a lack of oversight and care for customer service.
Inconsistent Experiences
While some customers praised the service and food quality, many others had consistently negative experiences, suggesting a lack of reliability at this location.
- KDKianna DayeJan 1, 20262.0This has got to be the worst Wingstop in Durham. They consistently mess up our order. The order is usually wrong or missing dipping sauces. It definitely feels as if they do no give a damn about their customers. The GM needs to have a team meeting
- JBJoyce BeaversJan 1, 20261.0So we were told on New Year’s Day that they didn’t take cash because “I can’t open the drawer” I didn’t even argue. Just went ahead and left. Bad service. Employees were not serious at all. Real childish stuff. Never again. Not even if it was free
- ALAntione LassyDec 28, 20255.0All around Great service, great food we will back soon guarantee it.
- JSJuliette StoneDec 17, 20255.0Im always Leary about going into Wing Stop because I usually get horrible service. The entire team at this location was amazing. Jayla and Shamar were friendly, hospitable and provided excellent customer service. Thank you for breaking the mold.
- JMJessica McGillivrayNov 26, 20255.0Was automatically greeted by Jayla! My family and I let her know it was her first time here and gave us recommendations a let us try the Hot Honey wings. Food was fast and hot. Would definitely comeback next time! I got the hot honey and the spicy Korean wings. + regular fries with the Cajun seasoning on the side.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Durham N. Duke Street offer?
Wingstop Durham N. Duke Street offers classic and boneless wings, as well as tenders, with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are Wingstop Durham N. Duke Street's operating hours?
Wingstop Durham N. Duke Street is open daily from 10:30 AM to midnight.
Does Wingstop Durham N. Duke Street offer delivery and pickup services?
Yes, the location offers in-store pickup, delivery, same day delivery, and no-contact delivery.
Is there a drive-through service available at Wingstop Durham N. Duke Street?
No, Wingstop Durham N. Duke Street does not have a drive-through service.
What payment options are accepted at Wingstop Durham N. Duke Street?
They accept American Express, Discover, MasterCard, and Visa for payments.
How can I order from Wingstop Durham N. Duke Street online?
You can order online for carryout or delivery through their website or mobile apps using the Wingstop app available on iOS and Android.
Where is Wingstop Durham N. Duke Street located?
Wingstop is located at 3600 N. Duke Street, Durham, NC 27704, United States.
Are there any nearby restaurants where I could grab a different cuisine before or after visiting Wingstop?
Yes, nearby options include Golden Krust for Caribbean food, Papa John's Pizza, Ole NC BBQ Catering for barbecue, and Grayson's Bistro for American cuisine.
What shopping options are near Wingstop Durham N. Duke Street?
Nearby shopping options include North Duke Mall, DTLR (shoe store), Citi Trends (clothing), Rent-A-Center (furniture), and Dollar Tree (discount store).
Are there any nearby services that could be useful while visiting Wingstop Durham?
Yes, nearby services include Pinnacle Financial Partners bank, LibertyX Bitcoin ATM, Appliance Repair by Asurion, Jackson Hewitt Tax Service, and dental care at DentalWorks Durham.