Brand Certified
Wendy's
3.2(1047 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
3107 Shannon Road, Durham, NC
27707, United States
Certified by Wendy's • Feb 22, 2026
(919) 493-4115
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/nc/durham/3107-shannon-road
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantWendy's
At Wendy’s in Durham, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Durham, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.2
1,047 reviews
5 stars
343
4 stars
190
3 stars
152
2 stars
86
1 star
276
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a consistently negative perception of service.
Food Quality
Many reviews highlighted cold or poorly prepared food, with complaints about incorrect orders and unsatisfactory meal quality.
Cleanliness
While some customers noted cleanliness, many others reported dirty dining areas and unsanitary conditions.
Staff Attitude
A significant number of reviews mentioned unprofessional and rude behavior from staff, contributing to a hostile atmosphere.
- JMJupiter McCartyJan 19, 20261.0Wait time is abysmal, sauces are rarely included, and modifications are infrequently honored.
- MWMarc WhiteheadDec 4, 20251.0Terrible! Ordered a number 7, specifically asked for a single. Pay for my order, the guy at the window ask me to move up to the door even tho no one was behind me. Get my number 7 and guess what? It has 2 patties and not the single I asked for. Sandwich was made extremely sloppy condiments literally leaking out of the wrapper. Fries were cold. Run, don't walk away from this place terrible service terrible food
- DSDavid SpectorOct 28, 20251.0I never waited so long to place an order and another long wait for my food. The staff can not multitask and will only do things one at a time. I love Wendy’s but I will never come back here again
- JMJosh MOct 28, 20251.0Legit- this is the worst Wendy's I've ever encountered. Long waits, bad attitudes, poor management.
- RBRussell BarkerOct 18, 20251.0I placed an online order and pulled up to the drive-through. I was told to wait in the parking lot, so I did. It took almost 10 minutes to bring my food to the car, as if Wendy’s only started to make my food when I showed up. When I finally got my food the 3 drinks I ordered were not brought to my car with the bag of food. I was asked what my 3 drinks ordered were. After I answered the question I was told they would be right back with my drinks. After waiting another 20 minutes no one brought my drinks out to me. I drove 15 minutes to another Wendy’s and spent an extra $10 to get the drinks that I already paid for in my previous $30 order. Overall just bad service all around.
Frequently Asked Questions About Wendy's
Is South Square Mall Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-thru at 3107 Shannon Road, Durham, NC?
The drive-thru is open Monday to Thursday from 9:00 AM to 12:00 AM, Friday and Saturday from 9:00 AM to 1:00 AM, and Sunday from 9:00 AM to 12:00 AM.
Does this Wendy's location offer dine-in and takeout services?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery where available.
Can I order Wendy's food online or via a mobile app?
Yes, you can order Wendy's online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at the Wendy's on Shannon Road?
Yes, this Wendy's location serves breakfast including combos and classic sandwiches.
What payment methods are accepted at Wendy's Durham location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment methods.
How can customers provide feedback or contact Wendy's at 3107 Shannon Road?
Customers can provide feedback via Wendy's Contact page, call 888-624-8140, or directly contact the location at (919) 493-4115.
What nearby dining options are available close to Wendy's on Shannon Road?
Nearby dining options include Curry Up Now (Pan Asian cuisine), Apéritif (wine bar), Happy + Hale (health food restaurant), Cook Out, Taco Bell, and Bul Box (Asian restaurant).
Are there any fitness or wellness centers near Wendy's Durham location?
Yes, nearby fitness and wellness centers include Bull City Brazilian Jiu Jitsu, Midtown Yoga, Sh’Bella Dreamz Recreation Center, O2 Fitness, and Renew Wellness (physical therapy).
Where can I find beauty and salon services near Wendy's at 3107 Shannon Road?
Nearby beauty and salon services include Janet Beauty Bar, Hair Therapy by Janae, Katy Heying Aesthetics, Blueprint Hair Design, BCSx Haircare, and Beleza Couture Studio Express.
Is Wendy's still open and committed to serving customers during current times?
Yes, Wendy's at South Square Mall location remains open and is committed to serving customers with quality food through dine-in, drive-thru, and delivery services.
Brand Certified Facts from Wendy's
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Certified February 22, 2026Yext Knowledge Graph
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