Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,045 reviews
5 stars
344
4 stars
189
3 stars
152
2 stars
86
1 star
274
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru and for online orders.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Food Quality
Several customers received cold or incorrect food orders, with complaints about freshness and preparation.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty dining areas and unsanitary conditions.
Management Issues
Customers noted a lack of effective management and staffing, leading to disorganization and poor service.
- DSDavid SpectorOct 28, 20251.0I never waited so long to place an order and another long wait for my food. The staff can not multitask and will only do things one at a time. I love Wendy’s but I will never come back here again
- JMJosh MOct 28, 20251.0Legit- this is the worst Wendy's I've ever encountered. Long waits, bad attitudes, poor management.
- TWTimothy WetzelOct 20, 20251.0I too like sitting in the drive-thru waiting for 15mins while an overworked worker is doing their best. I left. Wendy's, hire more people, quit worrying about AI and maybe I'll eat here more often.
- RBRussell BarkerOct 18, 20251.0I placed an online order and pulled up to the drive-through. I was told to wait in the parking lot, so I did. It took almost 10 minutes to bring my food to the car, as if Wendy’s only started to make my food when I showed up. When I finally got my food the 3 drinks I ordered were not brought to my car with the bag of food. I was asked what my 3 drinks ordered were. After I answered the question I was told they would be right back with my drinks. After waiting another 20 minutes no one brought my drinks out to me. I drove 15 minutes to another Wendy’s and spent an extra $10 to get the drinks that I already paid for in my previous $30 order. Overall just bad service all around.
- RSRaymond SpencerOct 16, 20252.0My food was cold. Burger and 🍟. Had to put the burger in microwave. Eat potato with it. Instead of the fries I purchased. No straws for my drink. Fountain was shooting chemical from machine. Messed up my pants. Had to go home get them in washer. To keep from permanent staining. Not a great experience. The only reason I give 2 stars is that the restaurant was clean. Also, the one guy that had a gold chain around his neck. With a gray shirt on apologized about my pants.
Frequently Asked Questions About Wendy's
Is South Square Mall Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Durham, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Durham, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (919) 493-4115.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does South Square Mall Wendy’s serve breakfast?
Yes, this Wendy’s location in Durham, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru at 3107 Shannon Road, Durham, NC?
The drive-thru is open Monday to Thursday from 9:00 AM to 12:00 AM, Friday and Saturday from 9:00 AM to 1:00 AM, and Sunday from 9:00 AM to 12:00 AM.
Does this Wendy's location offer dine-in and takeout services?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery where available.
Can I order Wendy's food online or via a mobile app?
Yes, you can order Wendy's online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at the Wendy's on Shannon Road?
Yes, this Wendy's location serves breakfast including combos and classic sandwiches.
What payment methods are accepted at Wendy's Durham location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment methods.
How can customers provide feedback or contact Wendy's at 3107 Shannon Road?
Customers can provide feedback via Wendy's Contact page, call 888-624-8140, or directly contact the location at (919) 493-4115.
What nearby dining options are available close to Wendy's on Shannon Road?
Nearby dining options include Curry Up Now (Pan Asian cuisine), Apéritif (wine bar), Happy + Hale (health food restaurant), Cook Out, Taco Bell, and Bul Box (Asian restaurant).
Are there any fitness or wellness centers near Wendy's Durham location?
Yes, nearby fitness and wellness centers include Bull City Brazilian Jiu Jitsu, Midtown Yoga, Sh’Bella Dreamz Recreation Center, O2 Fitness, and Renew Wellness (physical therapy).
Where can I find beauty and salon services near Wendy's at 3107 Shannon Road?
Nearby beauty and salon services include Janet Beauty Bar, Hair Therapy by Janae, Katy Heying Aesthetics, Blueprint Hair Design, BCSx Haircare, and Beleza Couture Studio Express.
Is Wendy's still open and committed to serving customers during current times?
Yes, Wendy's at South Square Mall location remains open and is committed to serving customers with quality food through dine-in, drive-thru, and delivery services.