At Wendy’s in Durham, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Durham, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported rude and unprofessional behavior from staff, with many expressing frustration over long wait times and incorrect orders.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.
Food Quality
Several customers noted that food was often served cold or improperly prepared, leading to dissatisfaction with their meals.
Management Issues
Many reviews pointed to poor management practices, including lack of staff training and inadequate handling of customer complaints.
TB
Terri B
5 days ago
2.0
I went by the Miami Blvd, Durham location yesterday around 4. I ordered chili but skipped the sprinkle of cheese because last time they charged $5.99 for that extra. I also ordered a baked potato that I didn't get. But the worst was the apple salad. In the past this was two meals worth of food. Now the size has shrunk by about 30%, and there were no extras in the bag including dressing. It's just not worth it anymore.
DD
Dan
Feb 15, 2026
1.0
Currently been waiting AN HOUR for a door dash order, no pickup from the phone. No contact whatsoever
LJ
Larry Jackson
Feb 13, 2026
1.0
Don’t order your food online for ahead of time. They’ll rush it to make it before it’s supposed to be ready and try to give you watered down drinks n cold food if you don’t say something.
MG
Mercedes Guy
Jan 8, 2026
1.0
Terrible service, no acknowledgement, no I'll be right with you, customer service lacking needs retraining. Stood at the counter 3 to 5 min no acknowledgement!!!!!!
CS
Chris S
Jan 7, 2026
5.0
LJ is amazing. She is very pleasant and friendly. The customer service was outstanding and she had me and my co.worker laughing until our order was ready. Food came out fast and fresh. Definitely recommend Wendy's if your on this side of town and need a quick lunch spot.