Wendy's

3.6
1340 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1808 S. Miami Boulevard, Durham, NC
27703, United States

Hours

Reviews

3.6
1,340 reviews
5 stars
489
4 stars
319
3 stars
202
2 stars
114
1 star
216

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or food that did not match their requests.

Food Quality

Several reviews mentioned cold or poorly prepared food, including undercooked items and incorrect temperatures.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exceeding reasonable expectations.

Management Issues

Reviews indicated a lack of effective management, with staff appearing untrained and disorganized, contributing to overall dissatisfaction.
  • JS
    Joseph Sumpter
    Nov 14, 2025
    1.0
    Check your order…. My order was incomplete charge me for a 10 piece nugget and was not included 😏
  • BF
    Brett Fox
    Oct 18, 2025
    1.0
    Horrible service. Rude cashiers. Charging extra for sauce! Never had to deal with this before. Will just go to chick fila next time and be treated right.
  • HR
    Halymah Rogers
    Oct 11, 2025
    1.0
    Went there last night I got 3 5 4 5 came to 20 I said why so much just up charging people drinks with out asking I said no thank you can u give me regular procedeed to hand drinks back cashier said I can't take them back tru window but then here goes dude manager saying take it back cool 1 of my orders were with b potato I got fries take it back again no fork no dipping sauce and rude to be a manager learn how to pack an order act as if u were getting food how would u want to be treated and ur food to be treated customer service trash
  • JH
    Joe Hunter
    Sep 1, 2025
    3.0
    This Wendy's has gone down in Satisfaction over the years, I hardly ever patronize with them.
  • KN
    Keno Nezami
    Aug 31, 2025
    5.0
    Drivethru pickup for "lunch". Thanks for being open

Frequently Asked Questions About Wendy's

Is Miami Boulevard Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.