Tropical Smoothie Cafe

4.1
837 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
5311 South Miami Boulevard, Durham, NC
27703, United States

Hours

Reviews

4.1
837 reviews
5 stars
482
4 stars
181
3 stars
65
2 stars
21
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude behavior and poor service.

Smoothie Quality

Smoothies received positive feedback for taste and variety, but some customers noted issues with consistency and quality.

Order Accuracy

Frequent complaints about incorrect orders and issues with online ordering, leading to customer frustration.

Cleanliness

Concerns raised about cleanliness and unpleasant odors in the store, impacting the overall dining experience.

Staff Performance

Some staff members were highlighted for exceptional service, while others were criticized for lack of attentiveness and professionalism.
  • AL
    Amber Leonard
    Nov 1, 2025
    1.0
    I didn't like my smoothie and I was told they can't remake or get a refund. I would need to repurchase it again! I have been a customer service manager for almost 18 years & I have never treated anyone like this and/or not made the moment right for a customer. I'm definitely disappointed in tge manager & unprofessional customer service skills! Hopefully this location can start making things right & value their customers In the future!
  • JJ
    Jessica Jones
    Oct 29, 2025
    5.0
    Great smoothies. Staff took our orders right before closing, it was greatly appreciated. Very tasty treat!
  • KC
    Kymberli C.
    Oct 19, 2025
    5.0
    I stopped by to get a pick me up while my cat was being serviced across the street. I ordered a smoothie and sat to read but the playlist was too good! My smoothie was thick, delicious and gingery just how I like it. The staff was nice and welcoming so ill definitely be back.
  • WL
    Walterene Logan
    Sep 21, 2025
    5.0
    Cashier's really kind and politely
  • PP
    Peppers90
    Sep 13, 2025
    5.0
    Shanaé really went the extra Mile in assuring me my wrap would be the one I wanted. Very knowledgeable in regards to the menu as well as great customer service

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe in Durham?

Dine-in hours are Monday to Wednesday, Friday from 7 AM to 9 PM; Thursday from 10 AM to 9 PM; Saturday from 8 AM to 9 PM; and Sunday from 9 AM to 9 PM.