Tropical Smoothie Cafe

4.1
840 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
5311 South Miami Boulevard, Durham, NC
27703, United States

Hours

Reviews

4.1
840 reviews
5 stars
484
4 stars
181
3 stars
65
2 stars
21
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and unresolved issues with orders.

Food Quality

Several reviews indicated a decline in food quality, with complaints about improperly prepared items and freshness.

Speed of Service

While some customers praised the quick service, others noted long wait times and issues with online orders.

Cleanliness

Multiple reviews mentioned cleanliness issues, including unpleasant odors and unsanitary conditions.

Staff Friendliness

Despite negative experiences, some customers highlighted friendly and helpful staff members, particularly during busy times.
  • SG
    Shanai Green
    Dec 10, 2025
    1.0
    Placed an order for an açaí bowl WITH NUTELLA and got a bowl without. Called to resolve the issue and the woman hung up the phone on me when I asked for the 1-800 number for the refund. This could be the last TS on earth I’d never return.
  • DH
    David House
    Nov 25, 2025
    5.0
    Cranberry truffle was ready in three minutes. Fast and friendly location. Definitely recommend
  • AL
    Amber Leonard
    Nov 1, 2025
    1.0
    I didn't like my smoothie and I was told they can't remake or get a refund. I would need to repurchase it again! I have been a customer service manager for almost 18 years & I have never treated anyone like this and/or not made the moment right for a customer. I'm definitely disappointed in tge manager & unprofessional customer service skills! Hopefully this location can start making things right & value their customers In the future!
  • JJ
    Jessica Jones
    Oct 29, 2025
    5.0
    Great smoothies. Staff took our orders right before closing, it was greatly appreciated. Very tasty treat!
  • KC
    Kymberli C.
    Oct 19, 2025
    5.0
    I stopped by to get a pick me up while my cat was being serviced across the street. I ordered a smoothie and sat to read but the playlist was too good! My smoothie was thick, delicious and gingery just how I like it. The staff was nice and welcoming so ill definitely be back.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe in Durham?

Dine-in hours are Monday to Wednesday, Friday from 7 AM to 9 PM; Thursday from 10 AM to 9 PM; Saturday from 8 AM to 9 PM; and Sunday from 9 AM to 9 PM.