Taco Bell

2.8
917 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3570 Hillsborough Rd in Durham. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3570 Hillsborough Rd, Durham, NC
27705, United States

Hours

Reviews

2.8
917 reviews
5 stars
224
4 stars
145
3 stars
134
2 stars
82
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and negative attitudes from employees.

Wait Times

Numerous reviews mentioned excessively long wait times, often exceeding 30 minutes, leading to frustration among customers.

Food Quality

The quality of food was inconsistent, with complaints about stale items, incorrect orders, and overall dissatisfaction with the food served.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and poor hygiene practices among staff.

Staff Friendliness

While many reviews criticized service, some customers did mention friendly staff members who were trying to help despite the overall negative experiences.
  • AS
    Ann-Elin Synnes
    1 day ago
    1.0
    Food was good but we waited a long time to get the order and the staff seem very confused
  • TM
    Tim Copeland (mtneer92)
    Jan 2, 2026
    1.0
    Absolutely the worst Taco Bell I have EVER been to. This place definitely reaffirms that I really don’t need to eat from TB. The nachos were very soggy less than 10 minutes after I got them, the taco shells were cracked and I didn’t eat much of it. Ended up throwing almost everything out. Very poor quality. They didn’t provide plastic ware or napkins either.
  • MV
    M. V.
    Dec 30, 2025
    5.0
    I keep coming back to this restaurant because the food is very well prepared.
  • NN
    necrotat2
    Dec 2, 2025
    2.0
    The chicken was good, the taco and chips both had stale shells, the lettuce was beyond wilted, there were strands of melted black goo that I had to pick out. My order was messed up and I had to go back to the counter to get it sorted out and they acted like I was a jerk for wanting what I ordered. The price of the Taco Bell stuff was good, but the 2 pieces of chicken thighs I ordered were $8!!! There is literally a 2 piece dark meat meal with fries, a biscuit, and drink for $8.99... I didn't see the prices for individual chicken pieces listed but if I knew they were $4 each for thighs I never would have ordered them. The counter person should have warned me or steered me to the 2 piece combo for only $1 more .. Greedflation has gotten out of control. That was the last time I ever order anything from KFC. I can get an entire chicken rotisserie for less than $8!!
  • DK
    Dalton Kaiser
    Nov 25, 2025
    1.0
    Avoid this place like the plague, you’ll likely be waiting at least 40 minutes to get your food here

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 3570 Hillsborough Rd?

The drive-through is open from 10:00 AM to 11:00 PM Monday, Tuesday, and Sunday, and from 10:00 AM to midnight Wednesday through Saturday.

What payment methods does Taco Bell accept?

Taco Bell accepts American Express, Cash, Discover, Mastercard, and Visa.