Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and disappointment.
Food Quality
Many reviews mentioned poor food quality, including cold items, incorrect orders, and concerns about hygiene.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of accountability for mistakes.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions.
Operational Problems
Issues with the ordering system, including reliance on AI and inconsistent service hours, were highlighted as major concerns.