Location.com logo
Brand Certified

Taco Bell

3.1
(827 reviews)

Business Details

3509 Westgate Dr, Durham, NC
27707, United States
(919) 489-9537

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3509 Westgate Dr in Durham. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3509 Westgate Dr, Durham, NC
27707, United States

Hours

Reviews

3.1
827 reviews
5 stars
260
4 stars
141
3 stars
101
2 stars
78
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and disappointment.

Food Quality

Many reviews mentioned poor food quality, including cold items, incorrect orders, and concerns about hygiene.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of accountability for mistakes.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions.

Operational Problems

Issues with the ordering system, including reliance on AI and inconsistent service hours, were highlighted as major concerns.
  • SK
    Sarat Kocherlakota
    2 days ago
    5.0
    I always order online via the app for pickup. My order is always correct and ready for pickup when I get there. Staff is always courteous. Accuracy and efficiency cannot be taken for granted especially at some Taco Bell locations. This location in my experience has been consistently accurate and efficient.
  • AC
    aidan cossin
    Feb 18, 2026
    2.0
    Food is Taco Bell you get what you pay for. Line legit took 20 minutes and they’re using an ai voice to take your order. Final straw gonna boycott
  • SJ
    Sam Jones
    Feb 14, 2026
    2.0
    Whoever owns this location needs to 1. Review when you have peak orders, 2. Staff accordingly, and 3. Train your employees to be efficient. Waiting for +40 minutes is wild for Taco Bell. While at the window we observed the drive through employees on their phones with 10+ cars in a line that wrapped around the building.
  • TH
    Tyree Holder
    Feb 13, 2026
    1.0
    I am a Uber driver, and I went there to get my food. The staff taking turns going to a Gray Honda to smoke weed instead of making the orders make all the orders for drive through, not for Uber drivers. Professional service
  • MW
    MT W
    Feb 6, 2026
    1.0
    This place incredibly bad at what they do. They have an AI taking your order which would make you think the humans are working faster, no absolutely not I am in the line currently just sitting with three cars in front of me and I haven’t even paid yet. I guess management thought the work would be efficient and timely just because there’s AI involved somewhere. You gotta put people on the payroll to make the food. Not have a skeleton crew and have us sit here after work when we just want to go home with dinner. Mismanaged trash

Brand Certified Facts from Taco Bell

Taco Bell partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: