Taco Bell

3.1
817 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3509 Westgate Dr in Durham. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3509 Westgate Dr, Durham, NC
27707, United States

Hours

Reviews

3.1
817 reviews
5 stars
257
4 stars
141
3 stars
101
2 stars
76
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unprofessional staff, and issues with order accuracy.

Food Quality

There were numerous complaints about food quality, including cold food, incorrect orders, and concerns about hygiene.

Staff Attitude

Many reviews highlighted rude or indifferent behavior from staff, impacting the overall customer experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of food on certain occasions.
  • MA
    Mike A
    1 day ago
    1.0
    There was no one in here and the lady brought me to the kiosk as if I didn't know that was there. How about just do your job? And the few drinks I tried from the fountain were empty. I could understand if you're busy and point me to the kiosk, but you can't take one persons order? So lazy 😂
  • R1
    Rihanna 149
    Jan 4, 2026
    5.0
    Julie knows how to treat her customers with care
  • AT
    Annika Toguchi
    Dec 11, 2025
    2.0
    I ordered A couple things and when I opened the bag, they gave me half fries. The quality of the food is also not very good. My food came very cold as well. This Taco Bell location needs to do better and stop being stingy with the food.
  • MG
    Mikey G
    Dec 10, 2025
    1.0
    Twice I have been here when they are supposed to be open in the morning and they are not answering the voice box
  • LK
    LONI KAY
    Dec 7, 2025
    1.0
    We ordered on uber eats, waited damn near an hour for uber eats to send 2-3 drivers the order with no explanation. Finally decided to go up there to see what the issue was since none of the uber eats driver offered any explanation, come to find out there were at least 15 people waiting inside, only 3 workers and none of them had anything to say about the wait. Frustrating and unprofessional.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 3509 Westgate Dr, Durham?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.

What are the main payment options accepted at this Taco Bell?

You can pay with American Express, Cash, Discover, Mastercard, and Visa at this location.