Subway

Reviews

• JD

  Jen D

  Jan 21, 2026
  1.0
  My review is strictly about service—not the food or atmosphere—because I’ve never been to this Subway location, or even to Durham, NC for that matter. I received an email confirming an order from this store, which was alarming given that I was over 600 miles away. Assuming my account had been compromised, I checked the app and—sure enough—there was an order I definitely did not place. I immediately called the location and explained the situation. The person who answered was completely blasé, told me there was nothing he could do, and suggested I “check with my family” to see if they placed the order (they did not). When I asked if I should dispute the charge with my bank, his response was simply, “whatever,” before hanging up. I understand there’s no personal incentive for an employee to care about a fraudulent order—but basic professionalism shouldn’t be optional. If this is how security concerns are handled, the real mystery isn’t who placed the order—it’s why anyone would trust this location with their payment information.

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