Brand Certified
Smashburger
3.8(1262 reviews)
Certified by Smashburger • Feb 22, 2026
Business Details
2608 Erwin Rd., Durham, NC
27705, United States
Certified by Smashburger • Feb 22, 2026
(919) 237-1070
Certified by Smashburger • Feb 22, 2026
https://smashburger.com/locations/us/nc/durham/2608-erwin-rd
Certified by Smashburger • Feb 22, 2026
About
Certified by Smashburger • Feb 22, 2026
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Smashburger • Feb 22, 2026
Hours
Certified by Smashburger • Feb 22, 2026
Reviews
3.8
1,262 reviews
5 stars
555
4 stars
304
3 stars
171
2 stars
79
1 star
153
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers and overall food quality, noting they were delicious and well-prepared.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking professionalism.
Cleanliness
Several customers reported unsanitary conditions, including dirty restrooms and unclean dining areas.
Order Accuracy
Multiple reviews mentioned issues with incorrect orders and poor communication regarding order fulfillment.
Atmosphere
The restaurant's atmosphere was described as unwelcoming and uncomfortable, with some customers noting a lack of hospitality.
- PTPamela K Taylor1 day ago4.0The burger was delicious although it was a bit salty. The french fries were okay if you like skinny fries, which is not my personal favorite. The smash tots were seasoned well.
- BRBilly RibbonsFeb 12, 20265.0Good experience
- AWamber willisFeb 4, 20261.0I had such a horrible experience today. I was on my lunch break and i work at duke hospital. So I stayed around the area and visited smash burger. 1 both orders were wrong. I accepted mine and my partner sent his back. I was told the cook “ didn’t feel like remaking it “ after we payed $32 for both meals. and was waiting 30+ minutes for them to return with the correct sandwhich. although the lady was very helpful in the front she lacked communication where she should have told us they were going to remake it and we could have took our lunch break somewhere else. whole lunch ruined. i will not be returning. after a long day of work this is not where you want to grab food from.
- JRJoseph RahimovJan 6, 20265.0Excellent service from the young lady Victoria. She was very professional and helped me so much. I rarely leave reviews, but people like her make it impossible not to leave a good one. Once again, excellent service!
- BEBen EggersJan 5, 20261.0Worst restrooms. No soap! No hand towels! Horrible smell. Silverware couldn’t be given out because they were all dirty. No plastic silverware available either. Walls of both tables looked disgusting possible mold.
Frequently Asked Questions About Smashburger
What type of restaurant is Smashburger in Durham?
Smashburger is a leading fast-casual burger restaurant offering smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Durham?
Smashburger is open from 10:30 AM to 9:00 PM Monday through Thursday and Sunday, with extended hours until 9:30 PM on Friday and Saturday.
Does Smashburger offer delivery services?
Yes, Smashburger offers delivery with hours from 10:00 AM to 8:30 PM Monday through Thursday and Sunday, and until 9:00 PM on Friday and Saturday.
Can I order Smashburger food through a mobile app?
Yes, you can order Smashburger via their mobile app available on the Apple App Store or through their online ordering links.
Does Smashburger have seating and is it family-friendly?
Yes, Smashburger has seating including outdoor seating and welcomes families. The restaurant also offers high chairs and wheelchair accessible seating and restrooms.
What payment methods are accepted at Smashburger?
Smashburger accepts debit cards, credit cards, and mobile NFC payments. Cash is not required.
Is Smashburger suitable for vegetarians?
Yes, Smashburger serves vegetarian options and accommodates various dietary preferences.
Are there any nearby restaurants if I want to try different cuisines around Smashburger?
Yes, nearby eateries include Stir-Fry (s.f.) Japanese for Japanese cuisine, Big Bad Breakfast for breakfast and brunch, and Mediterra Grill for Mediterranean and Greek dishes.
What nearby medical facilities can be useful if visiting Smashburger with family members in the area?
Nearby medical facilities include Duke Children's Hospital (Wilburt & Atala Davison Medical Center), Duke Center for Eating Disorders, Duke ADHD Clinic, and Duke Child and Family Study Center, providing comprehensive health services.
Are there nearby places for relaxation or services around Smashburger?
Yes, Allure Nail Spa is a nearby beauty and nail salon where customers can enjoy cosmetic services after dining at Smashburger.
Brand Certified Facts from Smashburger
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