Customers frequently praised the deliciousness and freshness of the pizza, calzones, and salads, with many highlighting specific menu items as favorites.
Service Issues
Several reviews noted inconsistent service, including wrong orders, long wait times, and unhelpful staff responses, particularly during takeout and delivery.
Atmosphere
While many enjoyed the casual family-friendly environment, some reviews mentioned that the atmosphere could be improved, particularly regarding noise levels and music.
Ordering Experience
Customers appreciated the ease of online ordering and the efficiency of pickup, although there were complaints about orders not being ready on time.
AJ
Allyson Jones
3 days ago
4.0
The only thing I don't like about Pop's is the delivery/take out boxes. They are cardboard and don't transport and save well. The mussels were served in a delicious broth which oozed out of the container. The salad was in no way edible in its cardboard box if one was trying to eat it without proper plates or utensils. The food is great and the people are nice. I would suggest rethinking the takeaway containers.
MO
Marty Oltmans
Feb 17, 2026
5.0
It’s a great family friendly spot for dinner. Ordering ahead on the app makes dining a breeze.
DH
dennis henao
Feb 14, 2026
3.0
I like to frequent Pops since I live a short distance away but this time I had a less than ideal experience but not bad. I’ve been here for their food multiple times but my last visit my portions were not what they were in the past. Did management change? Did kitchen staff change? I received less but paid more. It was almost as if it was a kids portion. I will try again but if it’s a similar experience I think I will be taking my appetite and money elsewhere. Stay tuned…….
JL
Jamie Lamkin
Feb 14, 2026
1.0
I can’t speak to the service or atmosphere since this was takeout brought to me by friends but I can absolutely speak to the sandwich. And unfortunately, it was… tragic.
I ordered what’s been, in the past, an amazing chicken cheesesteak (or whatever it’s technically called):
No green peppers, add banana peppers. Side of fries. Simple. Comforting. Reliable.
What I received was essentially a whole loaf of bread with a light suggestion of chicken, a few onions, and what appeared to be a ceremonial dab of mayonnaise. In other words: dry, chewy, and just plain gross.
There were no banana peppers, which was really the only customization. And the first red flag? When I picked up the sandwich and it felt as light as a feather. Never in my life should a cheesesteak feel weightless.
It genuinely seemed like someone tried to compensate for the lack of filling by throwing in approximately one pound of cold fries. That strategy did not work.
To add context: my friends were doing me a solid by picking up dinner and coming over to keep me company after a pretty rough week recovering from an accident. I was sore, cranky, and just wanted a hearty, comforting sandwich. Instead, I got a bread-based metaphor for sadness and disappointment.
I’ve had good experiences here before, which honestly makes this more frustrating. I hope this was a one-off and not the new standard because no one craving comfort food deserves to unwrap a sandwich and feel sadness.
Do better for the next person. Unfortunately, you won’t be getting another order from me.
AW
Amber williams
Feb 13, 2026
5.0
Always one of my favorite places to go when eating out and the food is GREAT as always ..
What are Pop's Backdoor's regular operating hours?
Pop's Backdoor is open from 11:00 AM to 9:30 PM Monday through Thursday, extending to 10:00 PM on Fridays and Saturdays, and closing at 9:00 PM on Sundays.
What are the delivery hours for Pop's Backdoor?
Delivery is available from 11:00 AM to 9:00 PM Monday through Thursday, until 9:30 PM on Fridays and Saturdays, and until 8:30 PM on Sundays.
During what hours is takeout available at Pop's Backdoor?
Takeout service operates from 11:00 AM to 9:15 PM Monday through Thursday, extending to 9:45 PM on Fridays and Saturdays, and until 8:45 PM on Sundays.
Does Pop's Backdoor offer in-store pickup and delivery services?
Yes, Pop's Backdoor offers both in-store pickup and delivery services for customer convenience.
Where is Pop's Backdoor located?
Pop's Backdoor is located at 3710 Shannon Rd, Durham, NC 27707, United States.
How can I view the menu or place an order online for Pop's Backdoor?
You can view the menu and place orders online at https://popsbackdoorsouth.com/menu.
What is the main phone number to contact Pop's Backdoor?
You can contact Pop's Backdoor by calling +1 919-493-0169.
Are there any nearby shopping centers close to Pop's Backdoor?
Yes, Hope Valley Square is a nearby shopping center you can visit before or after dining at Pop's Backdoor.
Which dining options are available near Pop's Backdoor for a diverse meal experience?
Nearby dining options include Hope Valley Diner for American fare, Tonali for Mexican cuisine, and Bull and Bean for breakfast and brunch.
What nearby services and amenities can customers access near Pop's Backdoor?
Customers can access services like the U S Post Office, UPS Access Point location for shipping needs, Blue Bamboo Hair Salon for beauty treatments, and Elite Human Performance gym for fitness activities nearby.
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