Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3808-m Guess Rd in Durham, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
Several reviews mentioned that the food was cold, overcooked, or poorly made, leading to dissatisfaction.
Delivery Issues
Customers frequently experienced delays in delivery, with some orders arriving late or not at all.
Mixed Experiences
While some customers praised the food and service, the majority of feedback indicated significant problems at this location.
DD
Dee
Feb 17, 2026
1.0
On 2-17-26 at 20:27pm
I go in to place my order a lady with a pony tail with jeans prepping peoples food with no gloves on all in the toppings. Complete one thing leave from preparing someone’s food go grab more dough goes right back to prepping once again hands with no gloves on. It’s to many germs going around out here. We don’t know where your hands were prior to that. She seemed nice but not using gloves is a no go. I can’t eat there. There are times I’ve been here the vibe just seems like everyone is grumpy especially the heavy set short black dude every time. They don’t like to help each other it’s like every man for themselves here. That’s definitely not good it suppose to be team work. It’s like they hate being like damn I’m here but I have a job type deal.
AF
Allen Freeman
Feb 14, 2026
1.0
Driver claimed they couldn't find the house, didn't even try to text or call and just returned to the store. No followup from the store either. When I called to find out what was going on the person on the phones was rude and tried to argue when I requested a refund. Needless to say I won't be ordering from here again.
ML
maria lopez
Jan 23, 2026
1.0
Th worst service on my app said my order was ready i waited another 20 min
There only one person and she has a really bad actitud
She slams stuff and when i ask her a question she completely ignore me
MM
Michelle Miller
Jan 6, 2026
1.0
0/10 DO NOT RECOMMEND THIS LOCATION! Worst Pizza Hut I’ve ever ordered from. He forgot to make one of the items which made the order longer and the pizza was cold. Then when he gets here he only has one soda. I got the box dinner, with the cinnamon sticks he put RANCH instead of icing. 🤦🏽♀️ He had to leave and bring me another soda. I think dude was high because I understand making one mistake but multiple things? They need to hire better delivery drivers, ones that are actually competent enough to handle a simple delivery and literally read on the order what he needs to make and bring. Like I said, don’t go to this location. You’ve been warned.
SM
Shaun Marshall
Dec 28, 2025
1.0
This location is the saddest location I have ever been in. This my third time here and it's always the same. I walked in wasn't greeted or asked how may I be helped. So, I took a sit, understanding that they may be short of help or busy. Still l, after 5min. No worker said anything. If I wasn't watching on someone else's order I would leave. Yet, I understand the value of greet customer service, so I'll get the order and deliver it but will never accept another order from this location.