Papa Johns Pizza

Reviews

• QR

  Quan Royster

  2 days ago
  1.0
  Worst Papa John’s in Durham. And that’s saying a lot, being even worse than the location on Highway 98. Stood in the store for ten minutes, along with 2 other customers, and none of the 5 workers even greeted us. 1 was a manager. 1 was general manager. Food was completely wrong. Had to wait for a remake. Spent over 1 hour at that store waiting for an order I called in 30 minutes prior to arriving. At least train them on soft skills if they can’t make orders correctly.
• KW

  Kala White

  Feb 14, 2026
  1.0
  I will be in life order again I threw it away I would have came back but I was running late. Y'all give pappa John's a bad name. Pizza wasn't even cut. More bread than pizza. Brunt just terrible. This establishment should be ashamed.
• JA

  Jessica Atkins

  Jan 28, 2026
  1.0
  DO NOT ORDER FROM HERE!!! They do NOT deserve your business. ZERO stars, but unfortunately I had to select 1 star. The pizza arrived cold, smashed, and falling apart with cheese stuck to the box. The breadsticks were microscopic, glued together, and soaked because the sauce spilled everywhere. Customer service was a complete joke. The person answering the phones was incompetent and couldn't even form a proper sentence. The manager was rude and only slightly above the phone dude in brainpower and they kept putting me on hold just to hang up on me. If you can’t handle the heat, stay out of the kitchen — and definitely don’t own a franchise that requires you to function under high levels of stress. This wasn’t food — it was trash in a box. Total waste of money. Never ordering again.
• AR

  A Ryan

  Jan 25, 2026
  1.0
  Waited 45 minutes for a 12 inch cheese pizza. The young men working there wasn't in uniform. It seemed like they wasn't trained right. The made my friend the wrong pizza 3 times and the manager acted as though we was the problem. Working with the public is stressful but you shouldn't be telling the customers your stressed out and showing a visible attitude. When my friends pizza was made wrong for the second time. I handed the pizza back and asked for a refund. The manager takes the pizza flings it to the side and said we had to wait for a refund after we had been standing there over 46 minutes waiting on our order. These businesses know when a storm is coming. He should have been better prepared. No one want to buy food and see the person making it display an attitude while they do it. My cheese pizza wasn't properly made or sliced. I use to love this place and now I will never eat here again. Not only are they losing my business but I will no longer purchase pizza from here when my company provides the staff lunch. Domino's pizza here I come.
• BT

  Beth Thompson

  Dec 31, 2025
  1.0
  My pizza, which I ordered online, came two hours,was delivered cold and half of my order was missing! They also delivered sending it to me using Doordash. It doesn't say much about that service either.

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