Panera Bread

3.9
882 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
Get DirectionsCallWebsite

Business Details

3800 N Roxboro St, Durham, NC
27704, United States
(919) 536-6266
https://www.panerabread.com/en-us/cafe/locations/nc/durham/3800-n-roxboro-st
GoogleFacebookInstagramTwitterTikTok

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Durham is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3800 N Roxboro St, Durham, NC
27704, United States

Hours

Reviews

3.9
882 reviews
5 stars
462
4 stars
165
3 stars
87
2 stars
64
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for being friendly and helpful, while others are criticized for being unprofessional and inattentive.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report issues with freshness and missing ingredients.

Cleanliness

Several reviews mention cleanliness issues, particularly with tables and restrooms, impacting the overall dining experience.

Availability of Items

Customers frequently report that menu items, especially bread, are often unavailable, leading to disappointment.

Management

Management is noted positively in some instances for being helpful, but there are also complaints about poor management practices affecting service.
  • JS
    Jasmine Sims
    Nov 16, 2025
    1.0
    Every time I go to this Panera, I get a chicken CAESER Salad. Every time I am given ranch dressing. When this is a $12 salad the least you can do is give the proper dressing. I know Caesar dressing and ranch are similar in appearance but do better. If you cannot do the job well and offer the product correctly, don’t offer it at all.
  • TH
    T H
    Nov 12, 2025
    5.0
    Kudos to Quinn for always giving amazing and exceptional customer service!!!
  • NA
    Nick Armetta
    Nov 11, 2025
    5.0
    Panera is certainly one of the more appetizing chains available. This location in particular can sometimes take a little bit of time to prepare the food, but it is always done right and consistent. Parking is very easy and accessible
  • KB
    Kelsey Berdiel
    Nov 9, 2025
    3.0
    Panera USED to have pretty good food, however the quality is poor at best. I ordered a soup and a sandwich. The soup was watery and lukewarm and the chicken in the sandwich was in pieces instead of one slice. Very disappointing!
  • DI
    DVVS Inc.
    Sep 19, 2025
    2.0
    An expected and warm Croissant Benny to start a Fri. workday, not sure why the limited or unavailable breakfast breads or pastries eg; cheese danishes, banana nut bread, cream puffs, etc., sufficient drive-through service am overall pleasant visit.
Read more reviews on Google

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the regular operating hours of Panera Bread Durham?

Panera Bread Durham operates daily from 7:00 AM to 9:00 PM except on Friday and Saturday when it opens at 6:00 AM, and Sunday when it opens at 8:00 AM.